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irock101

macrumors 6502
Original poster
Jul 26, 2011
348
59
Hi,
I recently did a factory reset on my macbook pro and sold it. It doesn't show under my devices when I check my Icloud, but when I go to 'Find my' I can see the Macbook (including how the new buyer has named it).
How do I get rid of it completely? I am afraid he might be able to see my iCloud content as well.

Please advice.
 

irock101

macrumors 6502
Original poster
Jul 26, 2011
348
59
You will need to log into you iCloud in iCloud.com. Go to find my app, all my devices, and remove from account. It will remove your iCloud completely

If I go to my iCloud account, it doesn't show under my devices, but if I click on 'Find my' in the same browser session, I can see his macbook location
 

smbu2000

macrumors 6502
Oct 19, 2014
464
217
What I usually do is use my iPhone. In settings, click on your name/profile and it should show your devices. Click on the device and click on the MBP and select "Remove from account". That always takes it off.

I'm not sure why logging out on the actual device and restoring it doesn't always remove it, but removing it using my iPhone always seems to work for me.
(Your profile says you have an iPhone which is why I'm recommending trying that.)
 

irock101

macrumors 6502
Original poster
Jul 26, 2011
348
59
What I usually do is use my iPhone. In settings, click on your name/profile and it should show your devices. Click on the device and click on the MBP and select "Remove from account". That always takes it off.

I'm not sure why logging out on the actual device and restoring it doesn't always remove it, but removing it using my iPhone always seems to work for me.
(Your profile says you have an iPhone which is why I'm recommending trying that.)
Thanks! Ironically the Macbook doesn't show up there either. It's only in 'Find my' where I can see it. Super akward.
Will have to call apple support I think. Afraid he can suddenly see my iCloud content or something.
 

bricktop_at

macrumors 65816
Apr 4, 2017
1,480
4,681
Thanks! Ironically the Macbook doesn't show up there either. It's only in 'Find my' where I can see it. Super akward.
Will have to call apple support I think. Afraid he can suddenly see my iCloud content or something.
The same happened twice to me, but with an Apple Watch in my case - didn't show up anywhere anymore, just in "Find My".
Simply deleted the Watch in the "Find My" App and all was well.
 

DiCaprioAngel

macrumors 6502a
Jul 12, 2013
589
422
New York
If I go to my iCloud account, it doesn't show under my devices, but if I click on 'Find my' in the same browser session, I can see his macbook location
That’s where I’m saying you need to remove it from. Click on it and remove it from your account through find my. That will completely remove the iCloud. Removing it from device list does not take it off find my
 

irock101

macrumors 6502
Original poster
Jul 26, 2011
348
59
The same happened twice to me, but with an Apple Watch in my case - didn't show up anywhere anymore, just in "Find My".
Simply deleted the Watch in the "Find My" App and all was well.
Remove it as in 'erase' ?
 

irock101

macrumors 6502
Original poster
Jul 26, 2011
348
59
If I erase it in the 'Find my' option it will remove all contents from his macbook, no?
 

bricktop_at

macrumors 65816
Apr 4, 2017
1,480
4,681
If I erase it in the 'Find my' option it will remove all contents from his macbook, no?
That will happen if you choose this option. But in the devices overview, there should be a button besides the MacBook with an „x“ on it… that will just remove it from your devices in Find My
 

irock101

macrumors 6502
Original poster
Jul 26, 2011
348
59
It doesn't show up under devices. That is the awkward part. Only under find my..
 

BigMcGuire

Cancelled
Jan 10, 2012
9,832
14,020
Oh how interesting. I just checked Find My and ... I have a ton of old devices listed. Removing them now lol.

Edit: I can see all the members of my family too - and their old devices showing as well (that we've traded in, given away).
 

irock101

macrumors 6502
Original poster
Jul 26, 2011
348
59
Oh how interesting. I just checked Find My and ... I have a ton of old devices listed. Removing them now lol.

Edit: I can see all the members of my family too - and their old devices showing as well (that we've traded in, given away).
How do you remove them? Are they listed under devices? I can only see the macbook under 'Find my' and see it's actual location.
 

BigMcGuire

Cancelled
Jan 10, 2012
9,832
14,020
How do you remove them? Are they listed under devices? I can only see the macbook under 'Find my' and see it's actual location.
Right - I went to Find My --> Devices Tab -- saw a device that I know doesn't exist anymore (I sold it a long time ago) - then I click that device and it gives me a screen like this:

1622217537314.jpeg


Then clicking Remove This Device:

1622217554942.jpeg


Then it asks for Apple ID username/password - poof it's gone.
 
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ApfelKuchen

macrumors 601
Aug 28, 2012
4,334
3,010
Between the coasts
It doesn't show up under devices. That is the awkward part. Only under find my..
The reason it doesn't show up under Devices is because it is no longer signed into the iCloud account. However, Find My is a separate feature, which will remain "On" even after a device is erased.

Find My is designed to persist after an erase - otherwise, all a thief would have to do is erase a stolen device to evade the feature and use the stolen device.

If you had turned off Find My prior to erasing, this wouldn't be a problem.
 
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irock101

macrumors 6502
Original poster
Jul 26, 2011
348
59
Jinx.. it's popping back up even after I removed it. If I click on ERASE it will wipe his macbook I think?
 

BigMcGuire

Cancelled
Jan 10, 2012
9,832
14,020
Jinx.. it's popping back up even after I removed it. If I click on ERASE it will wipe his macbook I think?
Wow that's unfortunate. The ones I removed yesterday are still gone.

I don't think I'd risk an Erase lol. I'd just let it be - All these years I had those devices sitting in my Find My - didn't bother me (and wasn't an issue).
 

BigMcGuire

Cancelled
Jan 10, 2012
9,832
14,020
Expected. Look back at the last screenshot you posted.
Good point! I missed that! Ha! "This Mac will reappear if it connects to the internet and Find My is turned on" - so that device that the OP has needs to log in with that Apple ID and turn off Find My.
 
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irock101

macrumors 6502
Original poster
Jul 26, 2011
348
59
Sorry can you elaborate on that please? Do I login to my system prefs icloud or actually icloud.com and if I turn off 'find my' then it turns it off for all my devices or not?
 

DiCaprioAngel

macrumors 6502a
Jul 12, 2013
589
422
New York
Sorry can you elaborate on that please? Do I login to my system prefs icloud or actually icloud.com and if I turn off 'find my' then it turns it off for all my devices or not?
It turns it off for whatever device you select. So when you log into your iCloud on iCloud.com and go into Find My and all my devices, remove the suspected MacBook from the account. That will deactivate find my on that device. This is how customers who foolishly don’t remove their iCloud accounts before returning the device back to the company I work for are able to remove their account remotely. Once you remove it from the account, it shouldn’t reappear if it’s done right.
 
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irock101

macrumors 6502
Original poster
Jul 26, 2011
348
59
It keeps re-appearing unfortunately.. tried every way described so far.
 

MikeNielsen

macrumors newbie
Jun 20, 2016
16
10
I have the exact same problem here. I reset my Macbook Pro and sold it some time ago. I keep getting it back under "Find My". If I do "Remove Device" it gets removed, but next day it's right back on the list.

I guess I'll try and contact Apple Support for this.
 
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