rental grey screen... 3 bucks down the drain

Discussion in 'iPod' started by whyrichard, Jan 27, 2008.

  1. whyrichard macrumors 68000

    Aug 15, 2002

    I tried to rent a movie from itunes. it showed as just a grey screen. days later the file is gone. just blew 3 or so bucks on a rental that didn't work. what do i do?

  2. Sijmen macrumors 6502a

    Sep 7, 2005
  3. Pequod macrumors newbie

    Jan 27, 2008
    Cripple your firewall

    I had this same problem. What worked for me was to set the firewall to "Allow only essential services" (I had it set to manually set access for each program). I don't like having to cripple the firewall, but my rentals played perfectly after changing this setting.
  4. Scenicroadways macrumors regular

    Mar 31, 2004
    this happens to me when i hit pause and then resume after a movie has expired, even though it says i can keep watching, all i see is a grey screen with sound.
  5. honeycrisp macrumors regular

    Nov 28, 2007
    Hmm, makes me not want to rent!!
  6. macbookairman macrumors 6502a

    Jan 15, 2008
    United States
    this happened to me when i rented ratatouille, and i contacted iTunes support. They quickly emailed me back and apologized over and over, and they gave me $40 dollars worth of iTunes Store credit (i gave them a VERY hard time about it). So i suggest you tell them you want your money back....they'll do it.

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