Repair back in store, waiting for...?

[OneOfTheGoodGuy]

I had my iPhone 5 sleep/wake button replaced, today is day 11 (they tell you 4-6 days). The Apple repair website gave me a Fedex tracking number which shows my repair is in my local apple store, arrived yesterday morning. So it's been just sitting there for a day. Thinking I could get it, I went in and they turned me away, saying it'll take a few days.

What gives? Can someone explain why it takes so long for them to open a box? Is there anything I can do to speed up this process?

Why would they overnight the box from the repair facility to the store only to have it sit untouched for over a day?

 

[Shrink]

I had my iPhone 5 sleep/wake button replaced, today is day 11 (they tell you 4-6 days). The Apple repair website gave me a Fedex tracking number which shows my repair is in my local apple store, arrived yesterday morning. So it's been just sitting there for a day. Thinking I could get it, I went in and they turned me away, saying it'll take a few days.

What gives? Can someone explain why it takes so long for them to open a box? Is there anything I can do to speed up this process?

Why would they overnight the box from the repair facility to the store only to have it sit untouched for over a day?

Just a question...since you were in the store, why didn't you ask the folks in the store your questions?

 

[OneOfTheGoodGuy]

why didn't you ask the folks

Not wanting to be an annoying pushy customer I suppose. They mentioned that it requires a "tech" and that they have to process it through the system. I imagine that means open the box, type in a serial number, press ok.

 

[cynics]

Meanwhile other members have walked into Apple stores and walked out minutes later with a new (refurb) iPhone. There was just a thread where a member went it for the issues, Apple genius told him it would take 30 seconds. LOL

Here it is...

https://forums.macrumors.com/posts/19091192/

 

[clarkn]

Yep that was me. If I was in your shoes is be annoying as hell. At the end of the day it is YOUR phone that YOU paid for and they are fixing THEIR issue.

 

[L T]

Apple have loaned me an iPhone 5 whilst mine is being repaired, they didn't give me a timeframe on how long the repair would be

 

[richwoodrocket]

I don't see how replacing the sleep wake button could take days. They replaced the screen (including front camera), and back camera on my 5c and it took half an hour.

 

[Brian Y]

I don't see how replacing the sleep wake button could take days. They replaced the screen (including front camera), and back camera on my 5c and it took half an hour.

Because not all stores can do the repair. It gets sent off to the depot for a repair. Screen swaps can be done in all stores, often while you wait.

As to why the op's phone isn't available, could be any number of reasons:

- They send and receive phones in batches, so it could still be buried in a pallet somewhere
- It still needs to be processed on the system
- There was an issue with the repair and a tech needs to look over it

Often stores will just offer a replacement though instead of sending it off for a button swap - but I believe this can only be done whilst the phone is still in warranty. If it's out of warranty, it's a button swap only afaik (though I could be wrong).