I had my iPhone 5 sleep/wake button replaced, today is day 11 (they tell you 4-6 days). The Apple repair website gave me a Fedex tracking number which shows my repair is in my local apple store, arrived yesterday morning. So it's been just sitting there for a day. Thinking I could get it, I went in and they turned me away, saying it'll take a few days. What gives? Can someone explain why it takes so long for them to open a box? Is there anything I can do to speed up this process? Why would they overnight the box from the repair facility to the store only to have it sit untouched for over a day?