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iPhone 7/Plus Repair Center

nanogirl21

nanogirl21

macrumors 6502a
Original poster
Sep 20, 2011
758
92
Midwest United States
For the first time in my Apple life I had to send my phone to a repair center to be covered by warranty. I was victim of the No Service issue with the A1660 phones. When I receive my phone back will it be the same device I previously had or a different one? I know this is something that I should have asked while at the store, but I forgot.
 
Fixed mine in the third-party repair shop, but from what I've seen on forums it's usually another refurbished device.
 
nanogirl21 said:
For the first time in my Apple life I had to send my phone to a repair center to be covered by warranty. I was victim of the No Service issue with the A1660 phones. When I receive my phone back will it be the same device I previously had or a different one? I know this is something that I should have asked while at the store, but I forgot.
Click to expand...
It depends. Apple will always try to repair your device first. If that’s not possible due to whatever reason, then they’ll offer a refurbished unit. I wouldn’t think too much about it. As long as you have a backup of your phone, imo it doesn’t matter whether they give you your unit or refurbished one back as long as it’s fixed and a fully functional device
 
nanogirl21 said:
What do you mean 3rd party repair shop ?
Click to expand...

They mean their phone was serviced to a third-party repair store that’s ‘non-Apple certified’. Meaning, they either saved money by using less expensive parts in the iPhone or they didn’t have Apple services available in their country/region. In the end, what you really want is a device direct back from Apple that’s been thoroughly tested and using OEM parts.
 
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Sounds like Apple is getting more into the repair mode as I read that they are in the process of making Best Buy stores repair centers for Apple.

Would you trust a Best Buy Geek to open your phone to repair it?

Not me.
 
Newtons Apple said:
Sounds like Apple is getting more into the repair mode as I read that they are in the process of making Best Buy stores repair centers for Apple.

Would you trust a Best Buy Geek to open your phone to repair it?

Not me.
Click to expand...
If your read many threads in this forum, there were so many people who were upset when Apple gave them refurbished units. So I guess Apple want to appease those people by prioritizing repair. :shrug:
 
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pika2000 said:
If your read many threads in this forum, there were so many people who were upset when Apple gave them refurbished units. So I guess Apple want to appease those people by prioritizing repair. :shrug:
Click to expand...

Not sure which I would want if my MAX died. Not crazy about a Geek repair.

Makes a factory refurb sound attractive.

I have been lucky and have never had to return any iPhone that I owned, all worked perfectly.
 
Well my iPhone 7 is 2 years old and had poor battery life. The battery only lasted 3-4 hours from 100% to 5%. When they fix this antenna issue they also have to replace the battery. As long as everything is repared by Apple and certified with warrenty then I am happy. I'll get at least another year out of my iPhone 7 with the battery replacement. I don't have physical damage and no screen cracks/issues.


Would I trust Best Buy to repair my phone? I don't trust Best Buy with anything!
 
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