I bought a mid-2012 MBP (non-Retina) with the extended AppleCare warranty in July. Since then, I've had a couple things happen to it that I am hoping to get repaired and am looking for the best way to go about it. First, a couple months ago, I was sitting at my desk working on my MBP eating lunch and managed to spill cranberry juice all over it. I cleaned it up as much as I could right away and everything was fine except that since then, my keyboard has been a little messed up. Some of the keys on the left side of the keyboard make a click or crunching noise when pressed down and a few take a while to rise back up. While the keyboard is still usable, this is very annoying. I took it to the Apple Authorized Service Provider at my school and they told me that rather than just replacing the keys, the board that they sit on would likely have to be replaced too. They told me that they would only repair it under warranty if, when they opened it up, there was no sign that anything had been spilled on it. I didn't pursue fixing it, partly because of the turn around time, as I use my laptop quite a bit every day. Second, about a week ago, my MBP was in my backpack on a table, and my backpack somehow fell on the floor. This was the result: I took it to the service place again and they told me that it would probably cost $500-$600 to have it fixed. Next Monday I plan to head to an Apple Store (about 2 hours away) and see if they can help me out. Any ideas for how I should go about asking them to repair it or what I might expect as a response? Thanks!