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Repair or replacement for faulty back sensor?

Vampire14

Vampire14

macrumors regular
Original poster
Jun 22, 2013
143
69
Newcastle, Australia, NSW
Hi my Apple Watch series 2 space black has been playing up whilst charging. Sometimes it stops charging or even won't start to charge until I remove & place back on the puck.
I have also noted a sensor on the back is mis-aligned.
Genius Bar appointment advises hardware issue so will need to be sent off for repair over 10 days. I said I would bring it back in a few days later. Do they repair it just replace? Anyone had similar experiences?

Cheers
 
Ok thanks mayflynn. He did mention that when it's sent off that it may be repaired or replaced. The diagnostics also showed some bad re-boots in the time I've had it. Did the whole un-pair thing & reset before I took it in.
Will a Genius Bar appointment need to be booked to drop off my watch?
 
Considering the watch is not really built with repairs in mind (glued shut), I'd be somewhat surprised if they actually repair it, but it's certainly possible...

Would be interesting to find out. If OP's watch has some identifiable marks on it, it would be easy to tell if the same watch was returned after repair, or simply replaced. One could also write down the serial number on the back.
 
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Vampire14 said:
Hi my Apple Watch series 2 space black has been playing up whilst charging. Sometimes it stops charging or even won't start to charge until I remove & place back on the puck.
I have also noted a sensor on the back is mis-aligned.
Genius Bar appointment advises hardware issue so will need to be sent off for repair over 10 days. I said I would bring it back in a few days later. Do they repair it just replace? Anyone had similar experiences?

Cheers
Click to expand...

If it's the sensor or the backing of the Apple Watch, that piece is removable, which Apple will replace the faulty piece.
 
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When the back came off of my SS Series 0 (something that apparently only affected some early units) during the second year under Apple Care, the Genius sent it off and Apple sent back a replacement. I was surprised, and was expecting to get my old Watch, as the only thing wrong (or so I thought) was the adhesive.
 
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CharlesShaw said:
When the back came off of my SS Series 0 (something that apparently only affected some early units) during the second year under Apple Care, the Genius sent it off and Apple sent back a replacement. I was surprised, and was expecting to get my old Watch, as the only thing wrong (or so I thought) was the adhesive.
Click to expand...


Yes we will have to wait and see as the GB team member also mentioned that upon doing the diagnostics that my watch had experienced two failures and went on to say it's hardware based, separate issue to the sensor issue.
I have my receipt so will have my serial number at hand.
I sadly have a moderate 2mm long 45° angled scratch on the top right corner after an encounter with our cement rendered wall. Only noticeable in certain light & luckily it's just out of the display area so no impedance to my info etc.
Don't know how I will cope with my wrist being naked for up to 10 days!!!!

I will update once I get my ⌚️️ in for repair.

**Thanks to all for the replies thus far!!**
 
Hi all.
Well it's been left with my local Apple Store and we will see what happens in the next few days. As it's Saturday in Australia it won't be sent off until Monday.
I will keep all posted on what happens.
I will see if I can copy my emailed work order too.
 
Here is my work order email outlining the repair :
 

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Vampire14 said:
yes indeed, however, since it's a possible manufacturing fault with the back sensor i didn't expect to be paying anything out!
I'm keen to see what the outcome will be, if it's a repair or replacement...?
Click to expand...

I'm thinking repair. But Apple might just send you a replacement to expedite. Let us know. Good Luck.
 
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Same thing happened to my GF's watch (Series 0 Sport) this morning. The back was stuck to the charging puck. Apple is sending her a replacement via Express Replacemrnt Service. Free of charge, included in AC+.
 
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Hi all
I received my long awaited email advising that my much missed ⌚️️ is ready for collection at my local store.

So, it looks to be a brand new device. From what I can gather, do they want me to bring in my original box, charging puck, power socket & bands?

Any advice or experience of this process would be greatly appreciated.

See the screen shot of the email below/above!
[doublepost=1486553049][/doublepost]
IMG_3269.JPG
 
Vampire14 said:
... do they want me to bring in my original box, charging puck, power socket & bands?

Any advice or experience of this process would be greatly appreciated.
Click to expand...

They only swap the watch body, so no need to take anything in.

Your replacement watch body will be packaged in a small handsome white cardboard box.
 
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Vampire14 said:
Hi all
I received my long awaited email advising that my much missed ⌚️️ is ready for collection at my local store.

So, it looks to be a brand new device. From what I can gather, do they want me to bring in my original box, charging puck, power socket & bands?

Any advice or experience of this process would be greatly appreciated.

See the screen shot of the email below/above!
[doublepost=1486553049][/doublepost]View attachment 687551
Click to expand...

So Apple did replace your original watch with the new replacement device. I thought they would repair it. Even better for you. Hope it turns out to be a better Watch for you.
 
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BarracksSi said:
Also, remove the old watch from your iCloud account.

iPhone Settings -> iCloud -> your username -> Devices
Click to expand...
Thanks for that reminder BarracksSi
Just got home from work & did that only a few minutes ago!
In my haste whilst in the Apple Store I chose the wrong back-up so paired with the previous WatchOS 3.1! So updating now as we speak. Duh
 
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IMG_3388.JPG
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Here is the box that my replacement Watch arrived in. I thought I would share this to give others an idea of what to expect with a repair/replacement Watch.

Very happy to have my Apple ⌚️ back & no issues at all. The other bonus is the fact that my original watch suffered a deep scratch after an encounter with a cement rendered wall. I now know to keep a safe distance these days.
 
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Vampire14 said:
View attachment 688039 View attachment 688040 Here is the box that my replacement Watch arrived in. I thought I would share this to give others an idea of what to expect with a repair/replacement Watch.

Very happy to have my Apple ⌚️ back & no issues at all. The other bonus is the fact that my original watch suffered a deep scratch after an encounter with a cement rendered wall. I now know to keep a safe distance these days.
Click to expand...

Glad it worked out for you. Watch out for those walls.
 
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