Repair or replacement for faulty back sensor?

Discussion in 'Apple Watch' started by Vampire14, Jan 22, 2017.

  1. Vampire14 macrumors regular

    Vampire14

    Joined:
    Jun 22, 2013
    Location:
    Newcastle, Australia, NSW
    #1
    Hi my Apple Watch series 2 space black has been playing up whilst charging. Sometimes it stops charging or even won't start to charge until I remove & place back on the puck.
    I have also noted a sensor on the back is mis-aligned.
    Genius Bar appointment advises hardware issue so will need to be sent off for repair over 10 days. I said I would bring it back in a few days later. Do they repair it just replace? Anyone had similar experiences?

    Cheers
     
  2. maflynn Moderator

    maflynn

    Staff Member

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    Location:
    Boston
    #2
    From my understanding, they'll repair the watch, not replace it.
     
  3. Vampire14 thread starter macrumors regular

    Vampire14

    Joined:
    Jun 22, 2013
    Location:
    Newcastle, Australia, NSW
    #3
    Ok thanks mayflynn. He did mention that when it's sent off that it may be repaired or replaced. The diagnostics also showed some bad re-boots in the time I've had it. Did the whole un-pair thing & reset before I took it in.
    Will a Genius Bar appointment need to be booked to drop off my watch?
     
  4. Lennyvalentin macrumors 6502a

    Lennyvalentin

    Joined:
    Apr 25, 2011
    #4
    Considering the watch is not really built with repairs in mind (glued shut), I'd be somewhat surprised if they actually repair it, but it's certainly possible...

    Would be interesting to find out. If OP's watch has some identifiable marks on it, it would be easy to tell if the same watch was returned after repair, or simply replaced. One could also write down the serial number on the back.
     
  5. Newtons Apple, Jan 22, 2017
    Last edited: Jan 23, 2017

    Newtons Apple macrumors P6

    Newtons Apple

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    #5
    Apple will repair if possible and replace as a last resort.
     
  6. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #6
    If it's the sensor or the backing of the Apple Watch, that piece is removable, which Apple will replace the faulty piece.
     
  7. CharlesShaw, Jan 22, 2017
    Last edited: Jan 22, 2017

    CharlesShaw macrumors 6502

    CharlesShaw

    Joined:
    May 8, 2015
    #7
    When the back came off of my SS Series 0 (something that apparently only affected some early units) during the second year under Apple Care, the Genius sent it off and Apple sent back a replacement. I was surprised, and was expecting to get my old Watch, as the only thing wrong (or so I thought) was the adhesive.
     
  8. Vampire14 thread starter macrumors regular

    Vampire14

    Joined:
    Jun 22, 2013
    Location:
    Newcastle, Australia, NSW
    #8

    Yes we will have to wait and see as the GB team member also mentioned that upon doing the diagnostics that my watch had experienced two failures and went on to say it's hardware based, separate issue to the sensor issue.
    I have my receipt so will have my serial number at hand.
    I sadly have a moderate 2mm long 45° angled scratch on the top right corner after an encounter with our cement rendered wall. Only noticeable in certain light & luckily it's just out of the display area so no impedance to my info etc.
    Don't know how I will cope with my wrist being naked for up to 10 days!!!!

    I will update once I get my ⌚️️ in for repair.

    **Thanks to all for the replies thus far!!**
     
  9. Vampire14 thread starter macrumors regular

    Vampire14

    Joined:
    Jun 22, 2013
    Location:
    Newcastle, Australia, NSW
    #9
    Hi all.
    Well it's been left with my local Apple Store and we will see what happens in the next few days. As it's Saturday in Australia it won't be sent off until Monday.
    I will keep all posted on what happens.
    I will see if I can copy my emailed work order too.
     
  10. Vampire14 thread starter macrumors regular

    Vampire14

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    Jun 22, 2013
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    Newcastle, Australia, NSW
    #10
    Here is my work order email outlining the repair :
     

    Attached Files:

  11. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #11
    $300.00 is not cheap. Luckily you're covered.
     
  12. Vampire14 thread starter macrumors regular

    Vampire14

    Joined:
    Jun 22, 2013
    Location:
    Newcastle, Australia, NSW
    #12

    yes indeed, however, since it's a possible manufacturing fault with the back sensor i didn't expect to be paying anything out!
    I'm keen to see what the outcome will be, if it's a repair or replacement...?
     
  13. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #13
    I'm thinking repair. But Apple might just send you a replacement to expedite. Let us know. Good Luck.
     
  14. Mlrollin91 macrumors G4

    Mlrollin91

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    Nov 20, 2008
    Location:
    Ventura County
    #14
    Same thing happened to my GF's watch (Series 0 Sport) this morning. The back was stuck to the charging puck. Apple is sending her a replacement via Express Replacemrnt Service. Free of charge, included in AC+.
     
  15. Vampire14 thread starter macrumors regular

    Vampire14

    Joined:
    Jun 22, 2013
    Location:
    Newcastle, Australia, NSW
    #15
    Hi all
    I received my long awaited email advising that my much missed ⌚️️ is ready for collection at my local store.

    So, it looks to be a brand new device. From what I can gather, do they want me to bring in my original box, charging puck, power socket & bands?

    Any advice or experience of this process would be greatly appreciated.

    See the screen shot of the email below/above!
    --- Post Merged, Feb 8, 2017 ---
    IMG_3269.JPG
     
  16. CharlesShaw, Feb 8, 2017
    Last edited: Feb 8, 2017

    CharlesShaw macrumors 6502

    CharlesShaw

    Joined:
    May 8, 2015
    #16
    They only swap the watch body, so no need to take anything in.

    Your replacement watch body will be packaged in a small handsome white cardboard box.
     
  17. Vampire14 thread starter macrumors regular

    Vampire14

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    Jun 22, 2013
    Location:
    Newcastle, Australia, NSW
    #17
    Thanks for the info CharleShaw. Looking forward to being re-united with my ⌚️️!!
     
  18. BarracksSi Suspended

    BarracksSi

    Joined:
    Jul 14, 2015
    #18
    Also, remove the old watch from your iCloud account.

    iPhone Settings -> iCloud -> your username -> Devices
     
  19. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #19
    So Apple did replace your original watch with the new replacement device. I thought they would repair it. Even better for you. Hope it turns out to be a better Watch for you.
     
  20. Vampire14 thread starter macrumors regular

    Vampire14

    Joined:
    Jun 22, 2013
    Location:
    Newcastle, Australia, NSW
    #20
    Thanks for that reminder BarracksSi
    Just got home from work & did that only a few minutes ago!
    In my haste whilst in the Apple Store I chose the wrong back-up so paired with the previous WatchOS 3.1! So updating now as we speak. Duh
     
  21. Vampire14 thread starter macrumors regular

    Vampire14

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    Jun 22, 2013
    Location:
    Newcastle, Australia, NSW
    #21
    IMG_3388.JPG IMG_3389.PNG Here is the box that my replacement Watch arrived in. I thought I would share this to give others an idea of what to expect with a repair/replacement Watch.

    Very happy to have my Apple ⌚️ back & no issues at all. The other bonus is the fact that my original watch suffered a deep scratch after an encounter with a cement rendered wall. I now know to keep a safe distance these days.
     
  22. Relentless Power macrumors P6

    Relentless Power

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    Jul 12, 2016
    #22
    Glad it worked out for you. Watch out for those walls.
     

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