Repair Status- "Repair Cancelled"

AppleTV

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Feb 16, 2012
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So I have a MacBook Pro (Retina, 15-inch, Late 2013) i took it in because staingate, the screen had gotten to the point where i could barely read.

The genius approved the repair at no charge and i signed the dotted line...said i should have it back by today.

I logged in to check repair status yesterday and it had said "diagnose and repair" so i assumed everything is good. Looked today and "repair cancelled" I called and applecare had no info for me. The machine has some scratches but is in pretty good damn shape considering I bought it in feb 2014.

I have done some snooping on threads here and it appears apple can do some weird status updates in the repair status sometimes. I am worried they either declined the repair due to some unrelated cosmetic scratching on the back of the display or for whatever reason. Any ideas guys?
 
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DeltaMac

macrumors G3
Jul 30, 2003
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Delaware
Not saying this applies to your situation, but sometimes the repair center will uncover damage that wasn't obvious to the "genius" - and the repair might be cancelled because it is not covered by a warranty exception.
Of course, if Apple needs you to pay for the repair, then they would be contacting you first, I think.

Try the AppleCare number again tomorrow. Sometimes it can take some time before the repair details get into the system.
Do you know if it was being shipped to the repair depot - or the repair was local at the Apple store?
 
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AppleTV

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Feb 16, 2012
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DeltaMac,

Thanks for the response, interesting points you make...

The genius said he had to ship it out, and honestly the machine has some scratches on the bottom of the case but no dents anywhere and as far as i know no hardware issues although i have not run an aht for a while no issues.

The thing has really been babied, i wonder if there was extra repairs why they did not contact me considering the genius said they would if that occurred.
 

mrex

macrumors 68040
Jul 16, 2014
3,281
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europe
if they decline it due to the cosmetic scratches, how on earth are you going to use the laptop outside of the vitrine? it is a laptop not a baby and gets scratches to the body.
 

Samuelsan2001

macrumors 604
Oct 24, 2013
7,682
2,103
So I have a MacBook Pro (Retina, 15-inch, Late 2013) i took it in because staingate, the screen had gotten to the point where i could barely read.

The genius approved the repair at no charge and i signed the dotted line...said i should have it back by today.

I logged in to check repair status yesterday and it had said "diagnose and repair" so i assumed everything is good. Looked today and "repair cancelled" I called and applecare had no info for me. The machine has some scratches but is in pretty good damn shape considering I bought it in feb 2014.

I have done some snooping on threads here and it appears apple can do some weird status updates in the repair status sometimes. I am worried they either declined the repair due to some unrelated cosmetic scratching on the back of the display or for whatever reason. Any ideas guys?
If the sensors indicate moisture damage they may refuse the repair. These sensors are a nightmare for anyone living in a humid area.
 

maflynn

Moderator
Staff member
May 3, 2009
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Before jumping to conclusions, reach out to them (or wait till they contact you)
 

DaveOP

macrumors 65816
May 29, 2011
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Portland, OR
if they decline it due to the cosmetic scratches, how on earth are you going to use the laptop outside of the vitrine? it is a laptop not a baby and gets scratches to the body.
They won't decline a Quality Program display replacement based on bottom case scratching. I sent many of these out in my time as an Apple Genius, and that was never a problem. More likely, something tripped internally, or they damaged something and the machine needs a CRU.
 

Rkuda

macrumors regular
May 23, 2016
146
199
So I have a MacBook Pro (Retina, 15-inch, Late 2013) i took it in because staingate, the screen had gotten to the point where i could barely read.

The genius approved the repair at no charge and i signed the dotted line...said i should have it back by today.

I logged in to check repair status yesterday and it had said "diagnose and repair" so i assumed everything is good. Looked today and "repair cancelled" I called and applecare had no info for me. The machine has some scratches but is in pretty good damn shape considering I bought it in feb 2014.

I have done some snooping on threads here and it appears apple can do some weird status updates in the repair status sometimes. I am worried they either declined the repair due to some unrelated cosmetic scratching on the back of the display or for whatever reason. Any ideas guys?
I would ask Apple.I think their online status system is a bit wonky.

Same thing basically happened to me when I got my screen fixed for the staingate issue. After about a week and a half I didn't hear from Apple so I searched for their online system - and it said a bunch of weird stuff like it was shipped to the service center, then declined then still being sent back to the service center or something.

When I went in to the Apple Store and asked about it they apologized for not being contacted and they went in the back and brought out my fixed laptop.

Turns out it was repaired as expected and back in the Apple Store in like 2 days...
 
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AppleComputer

macrumors member
Feb 16, 2012
97
53
Cupertino, CA
Well I return with great news, doorbell just rang at it was fedex....

They did replace the display as well as the bottom case for whatever reason, alls well that ends well!

Whoever said the online status system can be misleading was correct, i threw a fit over nothing.

 
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