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iAdamator

macrumors 6502a
Original poster
Sep 10, 2013
579
150
South San Francisco, CA
Quick question. I had my Apple Watch replaced via AppleCare. My repair status shows as replacement shipped but I have no tracking number. Can I expect them to provide one?
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
35,361
38,236
Quick question. I had my Apple Watch replaced via AppleCare. My repair status shows as replacement shipped but I have no tracking number. Can I expect them to provide one?

Apple should have issued a tracking number on the confirmation work order E-mail when they notified you the repair was completed and shipped. Contact them and they should have that information available for you.
 
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iAdamator

macrumors 6502a
Original poster
Sep 10, 2013
579
150
South San Francisco, CA
Apple should have issued a tracking number on the confirmation work order E-mail when they notified you the repair was completed and shipped. Contact them and they should have that information available for you.

They haven't actually sent an email
Saying the repair is complete. I just know the status from looking on the website. It shows as "Replacement Product Shipped."
 
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Relentless Power

macrumors Nehalem
Jul 12, 2016
35,361
38,236
They haven't actually sent an email
Saying the repair is complete. I just know the status from looking on the website. It shows as "Replacement Product Shipped."

Then perhaps allow some more time for the E-mail to surface. If you don't see anything with the next 12 hours, I would contact Apple.
 
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Relentless Power

macrumors Nehalem
Jul 12, 2016
35,361
38,236
Also do repair/replacements need to be signed for?

Yes. Being that you haven't received the confirmation email with the shipping/tracking information, it would also indicate that a signature is likely required if it's being shipped via UPS or FedEx.
 
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iAdamator

macrumors 6502a
Original poster
Sep 10, 2013
579
150
South San Francisco, CA
Sigh. So I got my watch back and now I have 2 new problems: 1. I can't remove my old watch from icloud, AppleId, or anything. 2. My AppleCare+ is tied to my old watch, so the expiration date shows as one year from 6/26, instead of September of 2018 like it should be.
 
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haruhiko

macrumors 603
Sep 29, 2009
5,358
3,376
You need to unpair your original Watch before sending it to repair, in the process your Watch is backed up to your iPhone. After receiving your new Watch, update it to the latest OS and then restore it with the back up created during the unpairing.
 
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iAdamator

macrumors 6502a
Original poster
Sep 10, 2013
579
150
South San Francisco, CA
You need to unpair your original Watch before sending it to repair, in the process your Watch is backed up to your iPhone. After receiving your new Watch, update it to the latest OS and then restore it with the back up created during the unpairing.

It was unpaired before i went into the Apple Store although they did have an issue with the activation lock when I was getting services. She worked around it somehow. But I definitely had unpaired it and wiped it so I don't know why there was an issue.

My new watch was already setup from my backup.

I have Apple Support calling me in an hour to try and straighten this out.
 
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