Repair Tracking Number?

Discussion in 'Apple Watch' started by iAdamator, Jun 27, 2017.

  1. iAdamator macrumors regular

    Joined:
    Sep 10, 2013
    Location:
    South San Francisco, CA
    #1
    Quick question. I had my Apple Watch replaced via AppleCare. My repair status shows as replacement shipped but I have no tracking number. Can I expect them to provide one?
     
  2. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #2
    Apple should have issued a tracking number on the confirmation work order E-mail when they notified you the repair was completed and shipped. Contact them and they should have that information available for you.
     
  3. iAdamator thread starter macrumors regular

    Joined:
    Sep 10, 2013
    Location:
    South San Francisco, CA
    #3
    They haven't actually sent an email
    Saying the repair is complete. I just know the status from looking on the website. It shows as "Replacement Product Shipped."
     
  4. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #4
    Then perhaps allow some more time for the E-mail to surface. If you don't see anything with the next 12 hours, I would contact Apple.
     
  5. iAdamator thread starter macrumors regular

    Joined:
    Sep 10, 2013
    Location:
    South San Francisco, CA
    #5
    Also do repair/replacements need to be signed for?
     
  6. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #6
    Yes. Being that you haven't received the confirmation email with the shipping/tracking information, it would also indicate that a signature is likely required if it's being shipped via UPS or FedEx.
     
  7. iAdamator thread starter macrumors regular

    Joined:
    Sep 10, 2013
    Location:
    South San Francisco, CA
    #7
    Is there a way to pre-sign or something so they can just leave it on my doorstep?
     
  8. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #8
    Yes. Under the work order after the item has shipped, Apple provides you the option to Pre-sign for the delivery and carrier options.
     
  9. iAdamator thread starter macrumors regular

    Joined:
    Sep 10, 2013
    Location:
    South San Francisco, CA
    #9
    Sigh. So I got my watch back and now I have 2 new problems: 1. I can't remove my old watch from icloud, AppleId, or anything. 2. My AppleCare+ is tied to my old watch, so the expiration date shows as one year from 6/26, instead of September of 2018 like it should be.
     
  10. haruhiko macrumors 601

    haruhiko

    Joined:
    Sep 29, 2009
    #10
    You need to unpair your original Watch before sending it to repair, in the process your Watch is backed up to your iPhone. After receiving your new Watch, update it to the latest OS and then restore it with the back up created during the unpairing.
     
  11. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #11
    It could be the OP was unable to un-pair his watch because it was broken.
     
  12. iAdamator thread starter macrumors regular

    Joined:
    Sep 10, 2013
    Location:
    South San Francisco, CA
    #12
    It was unpaired before i went into the Apple Store although they did have an issue with the activation lock when I was getting services. She worked around it somehow. But I definitely had unpaired it and wiped it so I don't know why there was an issue.

    My new watch was already setup from my backup.

    I have Apple Support calling me in an hour to try and straighten this out.
     

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