Repairs...time involved ?

Discussion in 'MacBook Pro' started by The Mercurian, Jul 2, 2017.

  1. The Mercurian macrumors 65816

    Joined:
    Mar 17, 2012
    #1
    So I have a 2014 MBP thats about to hit the end of AppleCare. It has a few niggles:
    1. Staingate
    2. Lost a footpad recently. I think it melted off when on one occasion the machine didn't shut down in my bag and ran very hot for unknown reason
    3. My E & C keys are worn.

    Its a 2 hour drive to my nearest Apple store. I know they would do the staingate fairly easily and for free but are those other two issues big repairs and would they charge ? My main concern is actually time - I don't want to have to leave it with them overnight or anything.
     
  2. Patdt13 macrumors 6502

    Joined:
    Sep 26, 2008
    #2
    I took my rMBP in for the new screen. They told me it was going to be 2 days but it ended up being 2 hours. As for the other two, those shouldnt be hard to fix and you can probably find them yourself.
     
  3. noteple macrumors 65816

    noteple

    Joined:
    Aug 30, 2011
    #3
    Make an appointment.
    Make a backup
    Be prepared to leave it.
    For the keyboard to be done right the upper housing needs to be corrected.
    It may need to be sent out to a repair center
     
  4. The Mercurian thread starter macrumors 65816

    Joined:
    Mar 17, 2012
    #4
    Well if it is all that involved I can't do it. Can't easily make a an appointment as it is cross-border. Apparently foot-pad may mean new bottom housing. So if it needs new screen, new upper housing and new lower housing - any change they would simply replace the whole thing ?
     
  5. Samuelsan2001 macrumors 604

    Joined:
    Oct 24, 2013
    #5
    No they'll fix it using all the internal parts, that is the contract with apple care and its rare that they offer a new machine as replacement except in a special circumstance, i.e. they have fixed the same defect more than 3 times.
     
  6. jerryk macrumors 68030

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #6
    You should call them and ask them about the repair time. They know what the in-house techs have in the queue, and also if they can even do these fixed at the store.
     
  7. The Mercurian thread starter macrumors 65816

    Joined:
    Mar 17, 2012
    #7
    Thanks all. Will probably give them a call all right.
     
  8. punchwalk macrumors regular

    Joined:
    May 16, 2010
    Location:
    Maryland, USA
    #8
    It's impossible for anyone here to answer your question with any certainty.

    Turnaround time depends on a variety of factors, some of which vary in significance from day to day.

    For many common repairs, you should prepare to be without your computer for 3-5 days (and longer for delicate repairs that need to be done off-site). It rarely takes more than 2-3 days, but sometimes they have a lot of other repairs in the queue.

    The Apple Stores near where I live (Washington DC metro area) tend to be extremely busy. I had to wait almost a week for a logic board replacement. By contrast, I had a minor repair that took one day.

    Bottom line is that you should prepare for a minimum wait of three days. Anything less than that is a bonus.
    --- Post Merged, Jul 3, 2017 ---
    Oh, by the way: I have a 2013 MBP in the shop for staingate right now. They quoted me 3-5 days. Today is day four. Hopefully you will have better luck.
     

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