Repairs...time involved ?

The Mercurian

macrumors 68000
Original poster
Mar 17, 2012
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So I have a 2014 MBP thats about to hit the end of AppleCare. It has a few niggles:
1. Staingate
2. Lost a footpad recently. I think it melted off when on one occasion the machine didn't shut down in my bag and ran very hot for unknown reason
3. My E & C keys are worn.

Its a 2 hour drive to my nearest Apple store. I know they would do the staingate fairly easily and for free but are those other two issues big repairs and would they charge ? My main concern is actually time - I don't want to have to leave it with them overnight or anything.
 

Patdt13

macrumors 6502
Sep 26, 2008
364
110
I took my rMBP in for the new screen. They told me it was going to be 2 days but it ended up being 2 hours. As for the other two, those shouldnt be hard to fix and you can probably find them yourself.
 

noteple

macrumors 65816
Aug 30, 2011
1,407
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Make an appointment.
Make a backup
Be prepared to leave it.
For the keyboard to be done right the upper housing needs to be corrected.
It may need to be sent out to a repair center
 

The Mercurian

macrumors 68000
Original poster
Mar 17, 2012
1,823
2,053
Make an appointment.
Make a backup
Be prepared to leave it.
For the keyboard to be done right the upper housing needs to be corrected.
It may need to be sent out to a repair center
Well if it is all that involved I can't do it. Can't easily make a an appointment as it is cross-border. Apparently foot-pad may mean new bottom housing. So if it needs new screen, new upper housing and new lower housing - any change they would simply replace the whole thing ?
 

Samuelsan2001

macrumors 604
Oct 24, 2013
7,682
2,103
Well if it is all that involved I can't do it. Can't easily make a an appointment as it is cross-border. Apparently foot-pad may mean new bottom housing. So if it needs new screen, new upper housing and new lower housing - any change they would simply replace the whole thing ?
No they'll fix it using all the internal parts, that is the contract with apple care and its rare that they offer a new machine as replacement except in a special circumstance, i.e. they have fixed the same defect more than 3 times.
 
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jerryk

macrumors 601
Nov 3, 2011
4,841
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SF Bay Area
You should call them and ask them about the repair time. They know what the in-house techs have in the queue, and also if they can even do these fixed at the store.
 
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punchwalk

macrumors regular
May 16, 2010
203
48
Maryland, USA
It's impossible for anyone here to answer your question with any certainty.

Turnaround time depends on a variety of factors, some of which vary in significance from day to day.

For many common repairs, you should prepare to be without your computer for 3-5 days (and longer for delicate repairs that need to be done off-site). It rarely takes more than 2-3 days, but sometimes they have a lot of other repairs in the queue.

The Apple Stores near where I live (Washington DC metro area) tend to be extremely busy. I had to wait almost a week for a logic board replacement. By contrast, I had a minor repair that took one day.

Bottom line is that you should prepare for a minimum wait of three days. Anything less than that is a bonus.
[doublepost=1499097255][/doublepost]Oh, by the way: I have a 2013 MBP in the shop for staingate right now. They quoted me 3-5 days. Today is day four. Hopefully you will have better luck.