Repairs

Discussion in 'iMac' started by Mac7, Sep 27, 2011.

  1. Mac7, Sep 27, 2011
    Last edited: Sep 27, 2011

    Mac7 macrumors 6502a

    Mac7

    Joined:
    Jun 14, 2009
    #1
    So I have a Late 2009 21.5" iMac. On Sept. 12th I brought it in for repair because of a faulty display. Got it back on the 19th and brought it back in again the next day because the display was flickering and yellow tint on the bottom. Just got it back today and guess what? Yellow tint is still there. It's been in the Apple Store for 2 weeks, What should I do? It's already had 3 repairs now.
     
  2. rkaufmann87 macrumors 68000

    rkaufmann87

    Joined:
    Dec 17, 2009
    Location:
    Folsom, CA
    #2
    If it's covered by AppleCare then you can request a replacement machine. If it not covered you need to take it back and ask to speak to a manager to explain your situation.
     
  3. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #3
    You can't request anything. There is no official policy or law that demands Apple to replace the whole machine after three repairs. You can always ask for a replacement, but it's not a guarantee that you will get one.
     
  4. Mac7 thread starter macrumors 6502a

    Mac7

    Joined:
    Jun 14, 2009
    #4
    Gave AppleCare a call this morning. 3 hours later I walked out of my AppleStore with the high-end 21.5" model.
     
  5. rkaufmann87 macrumors 68000

    rkaufmann87

    Joined:
    Dec 17, 2009
    Location:
    Folsom, CA
    #5
    Hellhammer,

    Please re-read my post. I said if it's covered by AppleCare he can request a replacement. He can request anything he wants however what Apple does is 100% Apple's decision.
     
  6. rkaufmann87 macrumors 68000

    rkaufmann87

    Joined:
    Dec 17, 2009
    Location:
    Folsom, CA
    #6
    Congratulations!
     

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