Replace a Macbook pro 13, the deal

[Dracomano]

Hi folks!,

In early 2013, I bought a Macbook pro, so after a lot of repairs, Applecare decide to replace it. The price was $ 2,228.00 and this is the original config:

13-inch MacBook Pro with Retina display. Price: $2,228.00​

• 3.0GHz Dual-core Intel Core i7, Turbo Boost up to 3.7GHz
• 8GB
• 512GB Flash Storage
• Intel HD Graphics 4000 1024 MB
• Accessory Kit
• Backlit Keyboard (English) & User's Guide

Applecare send me a new config for the replacement and this is the new one:

13-inch MacBook Pro with Retina display. Price: $1,999.00​

• 3.1GHz Dual-core Intel Core i7, Turbo Boost up to 3.4GHz
• 8GB 1866MHz LPDDR3 SDRAM
• 512GB PCIe-based Flash Storage
• Intel Iris Graphics 6100
• Force Touch trackpad
• Accessory Kit
• Backlit Keyboard (English) & User's Guide

I think that the deal isn't fair because I don't get the same for the price a paid. Any advice to deal with them about it is appreciated,

the best

 

[chabig]

Seems like you got a great deal. The new machine is better in every way.

 

[OSX7]

You paid US$ 2280 two and a half years ago, so it's not worth anywhere near that anymore (ok, maybe I'm exaggerating). They actually gave you a substantial upgrade. From Ivy (22nm) to Broadwell (14nm), same amount of storage but way faster, better battery life, immensely improved graphics (HD Graphics 4000 is pathetic compared to the Iris 6100), new FT trackpad, faster ram, all of that for free. Plus, that new machine that applecare sent you is currently worth more in 2015 than your previous one. They gave you too much I think . You are so lucky!

 

[Desi530]

This is an amazing deal! Take it!

 

[T5BRICK]

You're complaining about a free upgrade. Who cares if there is a slight price difference, you're not paying anything for it.

 

[Dracomano]

You paid US$ 2280 two and a half years ago, so it's not worth anywhere near that anymore (ok, maybe I'm exaggerating). They actually gave you a substantial upgrade. From Ivy (22nm) to Broadwell (14nm), same amount of storage but way faster, better battery life, immensely improved graphics (HD Graphics 4000 is pathetic compared to the Iris 6100), new FT trackpad, faster ram, all of that for free. They gave you too much I think . You are so lucky!

Applecare is doing what supposed to do if the laptop doesn't works properly, and I feel lucky because I made a correct decision to paid for it

According to Moore's law each two year, the number of transistor is doubled in the integrated circuit. David House (from Intel), said that each 18 months the chip performance will be doubled.

I invite you to reflect about it, by law, on two years forward the chip will be better and it's not mine fault that the laptop is faulty or they don't have available my old model

 

[Dracomano]

You're complaining about a free upgrade. Who cares if there is a slight price difference, you're not paying anything for it.

Yes, I did. I paid the insurance ;-)

 

[T5BRICK]

Yes, I did. I paid the insurance ;-)

Which is why you're getting a replacement now instead of having to spend $2000 for the same thing.

 

[Dracomano]

Which is why you're getting a replacement now instead of having to spend $2000 for the same thing.

The same thing is 2228, not 2000. 228 more, for example 16 GB RAm instead 8GB. When I bought this laptop was with top config, so the top config equivalent would be at least:

• 13-inch MacBook Pro with Retina display
• 3.1GHz Dual-core Intel Core i7, Turbo Boost up to 3.4GHz (the same)
• 16GB 1866MHz LPDDR3 SDRAM (increase)
• 512GB PCIe-based Flash Storage (the same)
• Intel Iris Graphics 6100
• Force Touch trackpad
• Backlit Keyboard (English) & User's Guide

Price:$2,199.00

An increase a memory to 16 GB, what do you think?

 

[T5BRICK]

The same thing is 2228, not 2000.

Apple is replacing it with a computer with comparable performance, not comparable cost. You're getting a better computer than what you have.

Also, you completely missed the point to my previous post. You spent some amount of money on a warranty. If you hadn't spent that money on the warranty, you'd be spending $2000 on this new Mac that you are now getting at no cost.

 

[z31fanatic]

Enjoy your newer superior machine and stop complaining because you made out like a bandit.

 

[Taz Mangus]

The same thing is 2228, not 2000. 228 more, for example 16 GB RAm instead 8GB. When I bought this laptop was with top config, so the top config equivalent would be at least:

• 13-inch MacBook Pro with Retina display
• 3.1GHz Dual-core Intel Core i7, Turbo Boost up to 3.4GHz (the same)
• 16GB 1866MHz LPDDR3 SDRAM (increase)
• 512GB PCIe-based Flash Storage (the same)
• Intel Iris Graphics 6100
• Force Touch trackpad
• Backlit Keyboard (English) & User's Guide

Price:$2,199.00

An increase a memory to 16 GB, what do you think?

You can always ask if they will give you a model with 16GB. I think you really don't realize how much of a better computer you are getting as a replacement.

 

[OSX7]

You can always ask if they will give you a model with 16GB. I think you really don't realize how much of a better computer you are getting as a replacement.

No, he does realize how superior the computer that Apple sent him is. He just wants to push his luck/complain because he feels entitled to a 16GB upgrade, that's all. So, to the OP, go ahead and contact apple you may get what you are really after.

 

[Taz Mangus]

No, he does realize how superior the computer that Apple sent him is. He just wants to push his luck/complain because he feels entitled to a 16GB upgrade, that's all. So, to the OP, go ahead and contact apple you may get what you are really after.

Actually the OP wants dollar for dollar. Just so happens that he thinks the RAM would make up for the $228 he feels he is being cheated out of. That is why I said about him not realizing how much better the replacement computer really is. The amazing faster SSD and force touch along are great upgrades.

 

[OSX7]

Actually the OP wants dollar for dollar. Just so happens that he thinks the RAM would make up for the $228 he feels he is being cheated out of. That is why I said about him not realizing how much better the replacement computer really is. The amazing faster SSD and force touch along are great upgrades.

I understand that he feels that it isn't fair that he received something valued less than what he bought two years ago. That's why I suggested him to go for it and contact apple. I'm sure they would be more than happy to assist him.

 

[Taz Mangus]

I understand that he feels that it isn't fair that he received something valued less than what he bought two years ago. That's why I suggested him to go for it and contact apple. Im sure they would be more than happy to assist him.

And that why I suggested "You can always ask if they will give you a model with 16GB". Some people won't be happy unless they have something to complain about.

 

[Royksöpp]

Well don't forget prices have dropped since you bought your original. It's a great deal.

 

[meson]

Seems more than fair to me. A current machine spec'ed as closely as possible to the machine it is replacing. Years ago I took my S-10 in 3 times for the same warranty repair, and Chevy didn't offer me a brand new Colorado in exchange for my faulty truck. They didn't even offer to replace it with a factory certified replacement, rather they worked on it until they got it right.

A current generation machine in exchange for a 2.5 year old machine is more than fair. Even one of the same vintage pulled from refurbished stock would be fair.

 

[Dracomano]

Seems more than fair to me. A current machine spec'ed as closely as possible to the machine it is replacing. Years ago I took my S-10 in 3 times for the same warranty repair, and Chevy didn't offer me a brand new Colorado in exchange for my faulty truck. They didn't even offer to replace it with a factory certified replacement, rather they worked on it until they got it right.

A current generation machine in exchange for a 2.5 year old machine is more than fair. Even one of the same vintage pulled from refurbished stock would be fair.

Apple "thinks differently", that's why I love Apple and don't buy a Chevy

 

[Sully]

if you have an issue with their offer, you should read the warranty you purchased They're either complying with what they're contractually obligated to do or they're not. If they're not, you have the right to enforce the contract that you bought and insist on something else.

My guess is that they're not required to give you a new machine and that they're exceeding their obligation. The only way for you to find out is to read the contract.

 

[errorunknown]

Hey consider yourself lucky that they didn't just replace it with an identical refurb!

 

[Dracomano]

Hi everyone,

Thanks for your suggestions and advice. In the end, after negotiating kindly, she told me that would send me 16GB of RAM. I wanted to wait until I have the laptop in my hands to share the info with you. Applecare rocks! I'm really excited!

The best

 

[ThisOldMacHead]

Personally... That's not something I'd be overly proud of. Different strokes for different folks.

 

[Mjcarlin907]

This is the exact reason why Apple products carry the premium price. People don't realize in order for Apple to cater to customers who are carry so much entitlement they need to charge more. When you pay for the premium price you pay for the customer service and experience. Apple truly embodies the motto of "the customer is always right".

I manage an apple specialist and you would not believe some of the whiney entitled customers we deal with. Just recently we had a customer who's maid cracked his 2013 iMac. The computer still had applecare on it but obviously a crack caused by the customer would and should not ever be covered. Well the customer complained enough to Apple and he is getting the part covered.