Sounds like Apple scamming.. a clear breach of contract. They are advertising their Apple Care with this.
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Replace battery before AC expires
- Thread starter kybldmstr
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There is no where that states once you reach a 1000 cycles and it's below 80% you are entitled to a free replacement. But if I can find what I have it states that if you are at a 1000 and drop below 80% you have a consumed battery.
Those of you who tried this and failed to get a free replacement..Did you try speaking to a different person? Maybe the person you were speaking to was stuck up.
I had an item out of the 14 day return policy and one of the geniuses wouldn't let me return it. I said ok and just walked up to another genius right after and asked them if I could return it and they said yes....I've had similar situations with all kinds of Apple issues that just involved talking to multiple people in order to get yes for an answer. If multiple geniuses give you a no for an answer, you can always ask for a manager. And if all that fails you can always try a different store.
Your mileage may vary depending on who you speak to. I've been able to get a water damaged phone replaced for free just because I got lucky by speaking to the right person.
I had an item out of the 14 day return policy and one of the geniuses wouldn't let me return it. I said ok and just walked up to another genius right after and asked them if I could return it and they said yes....I've had similar situations with all kinds of Apple issues that just involved talking to multiple people in order to get yes for an answer. If multiple geniuses give you a no for an answer, you can always ask for a manager. And if all that fails you can always try a different store.
Your mileage may vary depending on who you speak to. I've been able to get a water damaged phone replaced for free just because I got lucky by speaking to the right person.
Trying to return something is different than trying to have something serviced. They immediately notate your serial number. Next time you go to a Genius or contact support they will inerdiately see it upon entering your serial number. But to answer your question and I call AppleCare and he literally read me back the notes from the Genius Bar a week earlier. "Your battery is consumed and is not covered."
Okay OP here everyone can stop arguing. The Genius DID replace my battery free of charge. Reason, I stated my case about how battery life was declining and I wanted a replacement before my Apple Care expired. She took care of everything. Even after running diagnostics and showing that my battery was at 90%.
Funny thing was she ran a second test that then showed battery at 89% and used the reason "well your battery must be in some sort of poor shape if it dropped 1% so quickly".
[doublepost=1481255522][/doublepost]I was a little worried she wouldn't bend any rules for me because she was training two new Geniuses at the time. So I assumed everything would be by the book. But no. As usual I had a pleasant experience and got what I wanted because I was nice and honest. Works (for me) every time.
Funny thing was she ran a second test that then showed battery at 89% and used the reason "well your battery must be in some sort of poor shape if it dropped 1% so quickly".
[doublepost=1481255522][/doublepost]I was a little worried she wouldn't bend any rules for me because she was training two new Geniuses at the time. So I assumed everything would be by the book. But no. As usual I had a pleasant experience and got what I wanted because I was nice and honest. Works (for me) every time.
Glad to hear and kind of shocking!
The reason why your battery dropped 1% is because batteries are like living things. The capacity changes thousands of times a day. It depends if they are under load, if they are charging, their temperature and so on. So that's very normal. Shocked she didn't know that.
The reason why your battery dropped 1% is because batteries are like living things. The capacity changes thousands of times a day. It depends if they are under load, if they are charging, their temperature and so on. So that's very normal. Shocked she didn't know that.
I know that and I think she knew that. It sounds like she wanted us to come up with a good reason to do a replacement.
I guess that would make sense. Especially if she was training someone. "Cover her tracks". Well I am glad it worked out for you. I definitely wasn't so lucky. But I have gotten my Genius luck in other ways, so its all good!
What do you mean get my battery replacement? My GF didn't. Apple wanted $149, she said no thanks and just uses the power adapter 90% of the time. Its still roughly 74% health with 1200 cycles. AppleCare is expired.
Ah ok, I thought because you got your genius luck elsewhere and all went good, you have gotten your replacement
. Sorry about that
Ah ok, I thought because you got your genius luck elsewhere and all went good, you have gotten your replacement
Ahh yeah no. Not with that computer, but with iPads and iPhones in the past. Genius Bar and AppleCare completely shut out that battery replacement. No need to apologize!
Awesome, and that's all it really takes is just to be nice and honest. Every once in a while you may get a stuck up rep but most of the time as long as you're nice and don't have even the slightest bit of attitude, then they will definitely bend the rules for you.
No, just the battery comes out. Its not 'user' replaceable but someone can still do it.
https://www.ifixit.com/Guide/MacBook+Pro+13-Inch+Retina+Display+Mid+2014+Battery+Replacement/27832
So is this not a thing anymore?
http://www.treehugger.com/gadgets/a...ans-show-battery-macbook-not-replaceable.html
I have never heard of that, and iFixit has a complete replacement guide. I'm 99.999% sure its not a thing.
I have never heard of that source and because they don't post the actual thing they claim to be quoting, its hard to believe its reputable.
I'm almost certain that this has changed. It's the same reason they were unable to fix my broken speaker from the Boot Camp bug on the new 2016. They said to me that their memo states that no components are currently serviceable and that issues like mine are full notebook swaps, but their strategies are constantly evolving once the stress of initial production calms down, capture of early defects is more or less complete, and training has been created and disseminated to all of their techs. They had also mentioned (when I asked about mirroring my SSD to the new one so my Boot Camp partition would remain intact), that they had recently received the tools and the infamous data extraction device, but have not received service training yet. This is corroborated also by the fact that a cracked iPhone screen used to mean a full device swap, where now they're doing screen replacements in-store.
That article was written when the Retina MacBook Pro was a brand new device, so I would imagine if we can get our hands on a more recent version of their battery replacement memo, there'd be something along the lines of a tool that helps remove the battery from the adhesive.