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Replace Broken Iphone 4 with White at store?

D

damitssam

macrumors 6502
Original poster
Sep 22, 2009
275
0
My Iphone 4 top button is broke (actually stuck, won't push down) so its still covered by the one year warranty. I've already had 2 iphones replaced due to physical defects... Can you request a white iphone to swap as the replacement phone?

In previous times, could you swap the color of a defective product?

Thanks
 
I don't believe so, but there have been stories of people getting lucky.
 
Give it a try. Worst they can say is no. You'll still be walking out with a new iPhone either way.
 
My screen is broken (not on purpose) and I think if I get a replacement (if I can't talk my way into a white) that I will sell the brand new replacement and get a white retail.
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_2 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8H7 Safari/6533.18.5)

The only time they will give you a different color is if they are out if stock of the color you have. This has always been their policy.
 
i love how everyone's telling the OP "no".

i've read threads on here over the years of people successfully swapping their 3G or 3GS from black->white or white->black.

i'm gonna say it all depends on the genius.

however, since the white iPhone just came out.. i highly doubt they'll be willing to swap out colours. had both came out at the same time, then i think it'd be a different story.
 
acfusion29 said:
i love how everyone's telling the OP "no".

i've read threads on here over the years of people successfully swapping their 3G or 3GS from black->white or white->black.

i'm gonna say it all depends on the genius.

however, since the white iPhone just came out.. i highly doubt they'll be willing to swap out colours. had both came out at the same time, then i think it'd be a different story.
Click to expand...

Care to share any of those threads that have successfully done this?:p
 
acfusion29 said:
i love how everyone's telling the OP "no".

i've read threads on here over the years of people successfully swapping their 3G or 3GS from black->white or white->black.

i'm gonna say it all depends on the genius.

however, since the white iPhone just came out.. i highly doubt they'll be willing to swap out colours. had both came out at the same time, then i think it'd be a different story.
Click to expand...

^^^
this.

Their policy is that warranty exchanges are for the exact item you have. I'm sure exceptions are made. But, as he said, since the white was just released then I think it is gonna be difficult to get this done at this moment.
 
Don't they usually give you a factory refurbished iphone if yours is broken? In that case there won't be any white refurbished ones yet. They won't let you change colors anyway.
 
coooolwhip said:
Don't they usually give you a factory refurbished iphone if yours is broken? In that case there won't be any white refurbished ones yet. They won't let you change colors anyway.
Click to expand...

In the case of a newly launched model, they keep a few brand new iphones in the white boxes for the purpose of warranty exchanges. I got a brand new 3GS as a replacement a week after I bought mine on launch.
 
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