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SoN1NjA

macrumors 68020
Original poster
Feb 3, 2016
2,073
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Has anyone tried or gotten a replacement Jet Black phone? Curious how they would replace it, obviously they can't just buff the scratches out and give that to a new customer (right?)

and they can't give a customer a scratched up phone, because the replacement has to be in like new condition

so would they have to just give the customer a new phone? Bet people like Asurion aren't happy they have to purchase brand new phones for Jet Black owners

Looking for answers for people who used Asurion, or whatever other 3rd party insurance out there, please do not respond about AppleCare+
 

SoN1NjA

macrumors 68020
Original poster
Feb 3, 2016
2,073
2,184
A refurbished JetBlack phone would have a new case on it so it would look new.

Apple is more into repairing these days just depends on what is wrong with the device
Not talking about Apple

And for 3rd parties, the only way to acquire a new Jet Black case is buy a new phone and rip the case from it, which then just give out the new phone
 

Mlrollin91

macrumors G5
Nov 20, 2008
14,126
10,115
Asurion will probably give you a scratched phone. I remember years ago when I had a LG flip phone that broke, the replacement for Asurion had some light stretching on the device. It was written in the terms and conditions that your replacement device may have light wear and tear.
 

SoN1NjA

macrumors 68020
Original poster
Feb 3, 2016
2,073
2,184
Asurion will probably give you a scratched phone. I remember years ago when I had a LG flip phone that broke, the replacement for Asurion had some light stretching on the device. It was written in the terms and conditions that your replacement device may have light wear and tear.
Very gray area, because no manufacturer has a phone like this

And how would they not break the water gasket?

I do remember they once gave me a brand new in retail box 5s, was a good day

But my 6 had a dead pixel and they put a case on my phone with a different IMEI, so my warranty was voided, not too happy about that
 

Mlrollin91

macrumors G5
Nov 20, 2008
14,126
10,115
Very gray area, because no manufacturer has a phone like this

And how would they not break the water gasket?

I do remember they once gave me a brand new in retail box 5s, was a good day

But my 6 had a dead pixel and they put a case on my phone with a different IMEI, so my warranty was voided, not too happy about that

What do you mean "break the water gasket"? Asurion also uses returned phones as replacements. So if someone returned the phone to AT&T after 2 weeks and it didn't have any issues, it could be shipped to Asurion and becomes a replacement device.

Asurion doesn't remanufacture like Apple does. They refurbished. All parts are reused. Apple's remanufacturing process gives you a new screen, new battery and new housing.

I avoid Asurion at all cost.
 

Applejuiced

macrumors Westmere
Apr 16, 2008
40,672
6,533
At the iPhone hacks section.
Very gray area, because no manufacturer has a phone like this

And how would they not break the water gasket?

I do remember they once gave me a brand new in retail box 5s, was a good day

But my 6 had a dead pixel and they put a case on my phone with a different IMEI, so my warranty was voided, not too happy about that

The warranty is automatically voided as soon as a 3rd party company refurbishes the device.
So its a risk and the responsibility you assume when you purchase that 3rd party warranty service.
Not much you can do besides abiding by their terms.
 

SoN1NjA

macrumors 68020
Original poster
Feb 3, 2016
2,073
2,184
What do you mean "break the water gasket"? Asurion also uses returned phones as replacements. So if someone returned the phone to AT&T after 2 weeks and it didn't have any issues, it could be shipped to Asurion and becomes a replacement device.

Asurion doesn't remanufacture like Apple does. They refurbished. All parts are reused. Apple's remanufacturing process gives you a new screen, new battery and new housing.

I avoid Asurion at all cost.
If AppleCare+ wasn't so expensive, and covered lost stolen
Sign me up
[doublepost=1486403899][/doublepost]
The warranty is automatically voided as soon as a 3rd party company refurbishes the device.
So its a risk and the responsibility you assume when you purchase that 3rd party warranty service.
Not much you can do besides abiding by their terms.
Yes, but the IMEI change was very obvious, some things you might be able to get away with
 

Mlrollin91

macrumors G5
Nov 20, 2008
14,126
10,115
If AppleCare+ wasn't so expensive, and covered lost stolen
Sign me up
[doublepost=1486403899][/doublepost]
Yes, but the IMEI change was very obvious, some things you might be able to get away with

I can't comment on the lost or stolen because I have never lost a device. But AC+ is much cheaper than Asurion overall (besides lost/theft). $200 deductible for a claim + $10 a month? AC+ is $129 and either $99 or $29 for a claim depending. And then as mentioned above, you void the remainder of your warranty.
 

SoN1NjA

macrumors 68020
Original poster
Feb 3, 2016
2,073
2,184
I can't comment on the lost or stolen because I have never lost a device. But AC+ is much cheaper than Asurion overall (besides lost/theft). $200 deductible for a claim + $10 a month? AC+ is $129 and either $99 or $29 for a claim depending. And then as mentioned above, you void the remainder of your warranty.
Asurion will also replace your phone no matter how ****ed up it is, $200 for a cracked screen or $200 for a totaled phone
 

Mlrollin91

macrumors G5
Nov 20, 2008
14,126
10,115
Asurion will also replace your phone no matter how ****ed up it is, $200 for a cracked screen or $200 for a totaled phone

Apple will too. As long as you aren't missing components of the device, its a $99 replacement. My sisters phone got ran over by a truck, was pretty much flattened. $79 for a replacement, no problem at all. (Before they raised the price of a claim). Why pay $200 for a screen replacement when you can get it for $29 at Apple with AC+? The only, only reason to get Asurion is for lost/theft. Every other reason is more expensive.
 

eyoungren

macrumors Penryn
Aug 31, 2011
28,901
27,044
The warranty is automatically voided as soon as a 3rd party company refurbishes the device.
So its a risk and the responsibility you assume when you purchase that 3rd party warranty service.
Not much you can do besides abiding by their terms.
Unless things have changed, the warranty (Apple's warranty) is not voided unless Apple discovers non-Apple OEM parts.

Asurion, however is a flagrant violater when it comes to using OEM parts so I suppose the comment amounts to the same.
[doublepost=1486405804][/doublepost]
and they can't give a customer a scratched up phone, because the replacement has to be in like new condition
Historically, Asurion has never much cared what you the customer thinks is 'like new'. They have their own definition, a moving target.

Getting what you think you should get out of them if they do not give it to you will require a lot of time, money and effort which is likely to far exceeed the actual cost of the device itself new.
 
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bufffilm

Suspended
May 3, 2011
4,227
2,536
Asurion will cover you if your phone is lost, stolen, etc...something AppleCare doesn't cover. Of course, you have to pay the deductible, but all things considered, it cheaper than forking out full price.

Some people want that type of coverage even if pricey.

As for getting a new replacement or close to it, I suppose it varies. Like with anything.

I'm sure there are good stories out there as well as bad.
 
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willmtaylor

macrumors G4
Oct 31, 2009
10,314
8,198
Here(-ish)
Asurion will also replace your phone no matter how ****ed up it is, $200 for a cracked screen or $200 for a totaled phone
I'm sorry, but that's not the whole story. While this is your deductible, that doesn't take into account your monthly payments of ~$10 on most carriers.

On an annual upgrade cycle, that's another $120. On traditional 2-year upgrade cycle, you're looking at $240.

...so "Asurion will replace your phone for $320-$440." There's also a maximum number and value of claims.

Not worth it for me, but to each his own.
 

SoN1NjA

macrumors 68020
Original poster
Feb 3, 2016
2,073
2,184
I'm sorry, but that's not the whole story. While this is your deductible, that doesn't take into account your monthly payments of ~$10 on most carriers.

On an annual upgrade cycle, that's another $120. On traditional 2-year upgrade cycle, you're looking at $240.

...so "Asurion will replace your phone for $320-$440." There's also a maximum number and value of claims.

Not worth it for me, but to each his own.
Idk, maybe I'm naive about the true cost of the insurance plan
 
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44267547

Cancelled
Jul 12, 2016
37,642
42,492
I'm sorry, but that's not the whole story. While this is your deductible, that doesn't take into account your monthly payments of ~$10 on most carriers.

On an annual upgrade cycle, that's another $120. On traditional 2-year upgrade cycle, you're looking at $240.

...so "Asurion will replace your phone for $320-$440." There's also a maximum number and value of claims.

Not worth it for me, but to each his own.

Agreed. If I recall correctly, Asurion has some horrible customer service relations. I can't contest to this, but their reputation suffers from what I heard.
 

eyoungren

macrumors Penryn
Aug 31, 2011
28,901
27,044
I will say ONE thing about Asurion, aside from theft/loss that they are good for.

If you happen to need a replacement during a time period where they are out of stock for your device they will do one of two things. Either they will actually replace with a brand new phone or they will upgrade you.

About 2.5 years into having a HTC Touch Pro my wife's device finally died. HTC had stopped making the Touch Pro a month or so after we bought ours so Asurion replaced her phone with a Touch Pro 2.

I've heard of people getting upgrades to Apple devices because they needed a replacement during the time Apple was introducing a new model.

Aside from this though, Asurion is pretty bad.
 

willmtaylor

macrumors G4
Oct 31, 2009
10,314
8,198
Here(-ish)
Idk, maybe I'm naive about the true cost of the insurance plan
When possible, self-insuring is most definitely preferable. Simply putting money aside every month means one is prepared for the worst, but not absolutely out the money regardless (the biggest drawback to such insurance policies).

Related/Unrelated - I've converted my family's health insurance policies to HSA's combined with high-deductible accounts. This means that while my deductibles are high, my monthly premiums are low. This lets me put money into a tax-deductible HSA for when we need it, but I'm not spending hundreds and thousands of dollars to an insurance company every month/year just in case something happens.
[doublepost=1486409296][/doublepost]
I will say ONE thing about Asurion, aside from theft/loss that they are good for.

If you happen to need a replacement during a time period where they are out of stock for your device they will do one of two things. Either they will actually replace with a brand new phone or they will upgrade you.

About 2.5 years into having a HTC Touch Pro my wife's device finally died. HTC had stopped making the Touch Pro a month or so after we bought ours so Asurion replaced her phone with a Touch Pro 2.

I've heard of people getting upgrades to Apple devices because they needed a replacement during the time Apple was introducing a new model.

Aside from this though, Asurion is pretty bad.
I've also heard about that. The situation usually involved a storage tier or color from a previous year that Apple no longer manufacturers or keeps in stock, so the user is upgraded to a higher storage tier or newer year model.
 
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eyoungren

macrumors Penryn
Aug 31, 2011
28,901
27,044
I've also heard about that. The situation usually involved a storage tier or color from a previous year that Apple no longer manufacturers or keeps in stock, so the user is upgraded to a higher storage tier or newer year model.
Yeah, Asurion is obligated to replace and they will do so. The problem I and a lot of other people have is the difference between what an acceptable replacement is and what Asurion thinks it is.
 
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