First of all please I need someone who can be nice and not be stubborn...thanks. Anyways my iPhones home button and power button were little bit stuckish broken (brand new iphone 16 gig, 300 bucks) so I wanted to go to ATT to replace it and they asked for a restocking fee, which was 30 bucks. Now since my dad is a typical armenian he threw a fit and called the store BS and left, they said apple will replace it for free with a brand new phone. Now my phone is only 11 days old, so I geuss that if its defective and I want to replace it they will do it, ok now we drive all the way to the nearest apple store, and wait like an hour and a half for the genius appointment thingy, and the stupid idiot takes my phone and gets another phone from a what appeared to be a refurbished box, and takes it out....now my dad got even more mad and said that ATT said for us to come here and that we can get it replaced for free with a new phone and asked if the phone is new or not and the stupid 'genius' just answered back with a 'I don't know'. Now judging from all the other up-tight posts with a 'OMG I sent back my cracked iphone 8gig that was out of warranty, and they gave me one that was brand new AND 16gigs like yeah' that I would be able to get the same service specially when we payed 300 bucks for a phone that we pay 80 bucks a month for, I could have gotten a 150 bucks refurbished phone for the same deal. Now telll me someone what should I do now? My mom is getting really mad that we got a refurbished phone and says for us to go back to the apple store and get MY phone back and pay the 30 bucks restocking fee at ATT and get a brand new phone. Also this refurbished phone has its power button stuck as well. I just loaded all my stuff on this and don't feel like doing it over and over and over......HELP! Please be nice enough to actually respond, I know alot of people browse through the forum, just post something that you would think is useful, it would help alot.