replacement for scratched screen?

Discussion in 'iPhone' started by McDLT, Aug 10, 2009.

  1. McDLT macrumors regular

    Joined:
    Feb 11, 2006
    #1
    i have 2 questions, one general and one specific.

    general first:

    i have a bunch of superficial scratches on my 3gs after only a couple months of use. i treat it exactly the same way i treated my 2.5 iphone for over a year. that one never got any scratches of any kind. will the apple store replace my phone or repair the screen at no cost?

    2nd question:

    i am away from home for the entire summer. i have access to an apple store, but not the computer i sync to. i do have my wife's laptop. if i make a backup to that and restore a new phone from it, will it copy everything and will there be any hassle in syncing to my own computer when i get home?

    thanks.
     
  2. celticpride678

    Joined:
    Feb 15, 2009
    Location:
    Boston, MA
    #2
    No. The scratches are of user fault and Apple will replace it for a fee of $200. Not covered under warranty.
     
  3. Scooterman1 macrumors 6502a

    Scooterman1

    Joined:
    May 15, 2008
    Location:
    Houston, Tx
    #3
    I think their reason for not being covered under the warranty is:
    They know it didn't leave the store that way, so you MUST have done it.
     
  4. McDLT thread starter macrumors regular

    Joined:
    Feb 11, 2006
    #4
    i thought maybe it was defective. the screen is meant to be scratch resistant and i am not doing anything differently than i did with my previous phone which never got scratches.
     
  5. SpaceKitty macrumors 68040

    SpaceKitty

    Joined:
    Nov 9, 2008
    Location:
    Fort Collins Colorado
    #5
    It's scratch resistant, not scratch proof. The screen is glass and glass can be scratched.
     
  6. McDLT thread starter macrumors regular

    Joined:
    Feb 11, 2006
    #6
    i understand that but it does seem odd to me that i would have multiple scratches on a very new phone and none on a phone that i had for a year and a half. it obviously has to do with the new screen coating or something. i did a search and it looks like i am not the only one. i would personally consider it a manufacturing defect.
     
  7. christyn macrumors 6502a

    Joined:
    Jun 18, 2009
    Location:
    Salt Lake
    #7
    for every person who complains about this, there are 10 more who have no issues with 'scratching' of the 3gs. They're not going to buy that it scratched due to a defect.
     
  8. dccorona macrumors 68020

    dccorona

    Joined:
    Jun 12, 2008
    #8
    no

    and

    you'll have contacts, calendars, safari bookmarks, sms messages, etc
    but you'll lose apps and music/videos. Apps can be redownloaded from the app store and synced over. For the music, your out of luck until you get home
     
  9. LastZion macrumors 6502a

    Joined:
    Apr 13, 2006
    #9
    I just paid $258 to replace a shattered screen, didn't do anything different than I normally do (in my pocket alone) and I have a nice big scratch horizontally across my brand new screen. FFS!
     

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