iPhone 5 or earlier Replacement iPhone Unlocked

Discussion in 'iPhone' started by ds., Jun 7, 2013.

  1. ds. macrumors member

    Feb 18, 2012
    So my iPhone 5's power/lock button had become unresponsive, and I took it in to get it replaced. They guy at the store went to the back and brought out a new (or what I believed to be new, since it was in great condition when I got it) iPhone 5 in a white box. This wasn't a retail box, it was a thinner white box with just the phone in it. (I'm sure you all know what I'm talking about)

    My question is, is the phone I received as a replacement unlocked? My contract is with Rogers (Canadian) and I bought my original iPhone 5 from them, I assume that one was locked. I'm not too sure if the replacement would be locked or not, due to the fact that it was a replacement from the Apple Store and Rogers was not involved in the process at all. I also don't think that Apple would just have a stock of replacement phones in the two different colours and the three different size configurations locked to the different service providers. The guy also did not mention or ask me about my service provider at all. He just took my SIM out and put it in the new phone.
  2. Baggio macrumors 6502

    Oct 18, 2012
    Unlock is based on your IMEI number of your phone in apple's database. Whatever the status of the previous phone IMEI number transfers to the replacement phone.
  3. dictoresno macrumors 601


    Apr 30, 2012
    most likely will not be unlocked, as Rogers phones i believe always come locked from the factory. if you paid for an unlock on your old device, you will likely need to unlock it again.

    i know in the US, when i got my phone replaced (verizon) there was a menu upon booting up the phone which asked the genius which carrier this was gonna lock the phone to but i think this is for CDMA devices only. my guess is apple carries replacement stock that are basically blanks, once a SIM is inserted and the carriers network data is downloaded for the first time, that data locks the SIM tray. or he knew you had rogers and it was indeed a rogers branded replacement device.
  4. AttilaTheHun macrumors 65816


    Feb 18, 2010
    U R right I alwayes buy my iphone factory unlocked at the Apple store ATT can't nor or don't have the right to lock it,
    BTW you can go to the Apple store and do what ever you need to do they will do what roger can even better
  5. ds. thread starter macrumors member

    Feb 18, 2012
    Thanks for the help guys.

    Anyone know if there's a site or some place I can check if my phone is locked or not? Would I be able to email Apple and find out from them if I gave them my IMEI number?
  6. Baggio macrumors 6502

    Oct 18, 2012
    Try this site.

  7. Chuck-Norris macrumors 6502a

    Sep 17, 2012
  8. scotrinaf macrumors 6502

    Oct 6, 2013
    Blountville, TN
    He was asking to check the unlock status, not get it unlocked. The unlock status is a free service.
  9. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
    You will not get an unlocked phone in return when exchanging a locked iphone.
    The replacement is done based on the serial number of the phone and the same properties get transferred over to the replacement device.
  10. JayLenochiniMac macrumors G5

    Nov 7, 2007
    New Sanfrakota
    It's not reliable as many of them will show as locked even if it's already unlocked to fool you into purchasing their unlocking service.
  11. ApfelKuchen macrumors 68030

    Aug 28, 2012
    Between the coasts
    They exchange like-for-like (or locked-for-locked, if you prefer). Even if it had been unlocked when in the white box, it was locked to Rogers when it was activated. Of course you can check status, but the chances of finding that it's unlocked are on a par with winning the lottery.

    The locked status is to compensate your carrier for subsidizing the cost of the first phone. That expense did not go away when Apple replaced the phone under warranty (Apple did not pay Rogers because the phone broke). Your contract with Rogers was not voided because the phone was replaced.
  12. scotrinaf macrumors 6502

    Oct 6, 2013
    Blountville, TN
    That site has always worked well for me...
  13. AndrewR23 macrumors 68040

    Jun 24, 2010
    I had an unlocked OOW 5 that was unlocked through a 3rd party website about a year ago. Home button broke, paid the 269$ for it, then got another unlocked 5 back. Runs fine with my T-mobile. Would that mean its unlocked? Don't have any other carriers to try with.
  14. bri1212 macrumors 6502

    Feb 1, 2008
    In the US, the apple store will replace the phone unlocked if it shows unlocked, when they plug it in and check the IMEI. Obviously I can't tell you what Rogers and Apple's agreement might be, but when I replaced my iphone4S in March, Apple replaced it with a phone which was also unlocked.
  15. Nermal Moderator


    Staff Member

    Dec 7, 2002
    New Zealand
    Looks like you're right; it's listing mine, which is definitely unlocked, as locked.
  16. Baggio macrumors 6502

    Oct 18, 2012
    I posted that as a checker, not for unlock service. Plus, it was $2-$5 to unlock a phone back when I posted that link. :rolleyes:
  17. Globug macrumors 6502


    Mar 16, 2012
    Brisbane Australia
    mine is correct but my boyfriends shows as locked and his is def unlocked.
  18. NickRichyRich macrumors member

    Jun 27, 2013
    From what I understand Apple will replace the phone with an unlocked model. If you bought the model as unlocked then the phone is going to be replaced with one that is exactly like it. Meaning that the phone should be unlocked. Now when they activate the new phone the imei is going to be branded to your carrier.

    Could be wrong but that is what I have been told.
  19. sparzokm macrumors newbie

    Dec 4, 2013
    You will not get an unlocked phone in return when exchanging a locked iphone.
  20. xRpz, Dec 15, 2017
    Last edited: Dec 15, 2017

    xRpz macrumors newbie

    Dec 15, 2017
    Ok December 15, 2017 I walked out of the Apple Store phone in hand.I turned it on and it displayed a page showing the 4 major US carriers then below that was a list of smaller companies.I selected Verizon because I know they don’t have a lock policy as well as inserting a Verizon SIM card (Not Active anymore but still displays the signal).Well too my depressed amazement that didn’t work when the phone moved to the next phase (Select Language),
    Everything seemed like it was working I was excited.When the home screen appeared BOOM
    IT CRASHES BACK TO THE STARTUP PAGE ACTIVATION REQUIRED!!!!! It was still locked to Xfinity Mobile so it’s safe too assume that in the back when they do whatever it is they do back there,that must be when the procedure actually takes place because it did not matter I selected Verizon because the server already knew the details and over rode the manual command.
    Just wanted too clear this up.
    --- Post Merged, Dec 15, 2017 ---
    Boost Mobile BYOD check will tell you if your sim tray is locked.
  21. BugeyeSTI macrumors 68020


    Aug 19, 2017
    This thread is 4 years old...

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