iPhone XS Max Replacement iPhone

[JPack]

I would agree with you there. I got a refurb 5s through Apple which only lasted a bit less than a year. I started having problems with the lightning port three months in and then it totally totally crapped out and the battery was starting to go. This could easily be explained by some substandard work on the port.

Apple says only the battery and outer shell are replaced, along with any defective modules. With a refurbished device, the Lightning port isn't replaced. So any wear and tear or slow ticking damage (e.g. liquid) from previous ownership will remain.

 

[44267547]

Apple only claims the enclosure and battery are replaced. The display is not replaced.

Not true to an extent. The display is replaced with a refurbished device, if it shows any types of defect/damage, it’s automatically replaced, unless the assuming original display tests perfect without any type/apparent damage.

 

[JPack]

Not True. The display is replaced with a refurbished device, if it shows any types of defect/damage, it’s automatically replaced, unless the assuming original display tests perfect without any type/apparent damage.

Isn't that common sense? That applies to every other component in a refurbished iPhone.

Apple only guarantees the battery and enclosure are replaced, not the display.

 

[44267547]

Isn't that common sense?.

It is, but your original post wasn’t very clear, because you only said the ‘display is not replaced’, but you didn’t indicate any other reasons behind that why they wouldn’t replace it.

That applies to every other component in a refurbished.

No, that does not apply to ‘every other component’, because not every other component can be replaced in a smart phone, we’re talking the basics (i.e display/battery/glass) that are routinely replaced by S.O.P.

Apple only claims the enclosure and battery are replaced. The display is not replaced.

You can’t say that, not when there’s been other members contradicting exactly that, when they’ve had a new display on refurbished unit. What Apple states is True, but you’re reaching a bit making it sound like Apple doesn’t make exceptions.

 

[JPack]

It is, but your original post wasn’t very clear, because you only said the ‘display is not replaced’, but you didn’t indicate any other reasons behind that why they wouldn’t replace it.

Perhaps we can agree to simply use Apple wording. Apple says all refurbished iPhones include "a new battery and outer shell" and "any defective modules identified in testing are replaced."

No, that does not apply to ‘every other component’, because not every other component can be replaced in a smart phone, we’re talking the basics (i.e display/battery/glass) that are routinely replaced by S.O.P.

Which components cannot be replaced in a smartphone? Companies like iFixit and Rewa sell everything from earpiece modules, antennas, sensors, to power management and USB chips for the iPhone. Surely, Apple has access to even more parts. Why is the display module considered "routine" for Apple? What about the earpiece, Lightning port, or buttons? I'm not sure why there's an emphasis on the display. Apple has made it clear - if there's any defective component identified, it will be replaced.

You can’t say that, not when there’s been other members contradicting exactly that, when they’ve had a new display on refurbished unit. What Apple states is True, but you’re reaching a bit making it sound like Apple doesn’t make exceptions.

Certainly, the display is replaced when it's defective. But it is unlike the battery and outer shell, which are replaced on all refurbished iPhones. I'll fall back to Apple's own wording, if there's "any defective modules identified in testing" those modules are replaced. The issue is OLED displays have a lifetime and are known to shift to yellow as they age. Or the green line issue with age. Is a refurbished iPhone likely to be as good as new? Probably not.

 

[eyoungren]

The problem is the rest of the consumer product industry (especially stores like Bestbuy and the likes), who essentially do almost nothing to re-sell stuff as refurbished. I have bought refurbished PCs from Dell, and often times they don't even bother removing the AA batteries from the wireless keyboard/mouse (if the unit comes with it). The problem is since everybody else is sloppy and lazy, Apple got the bad rep.

I blame Asurion and Asurant. Both the same company, it's the one that refurbs devices for carrier insurance.

Up until now (when Asurion became Apple Certified) the garbage that company turned over as insurance replacement was abysmal.

A majority of customers who have carrier insurance swap out with their carrier when they have a claim. Since they were/are getting garbage from the insurance/refurb company they naturally assume that they will get garbage from Apple.