Replacement iPhones - Different Quality Control Than Retail?

Discussion in 'iPhone' started by MICHAELSD, Jul 14, 2009.

  1. MICHAELSD macrumors 68040

    MICHAELSD

    Joined:
    Jul 13, 2008
    Location:
    NJ
    #1
    I just received my replacement iPhone 3GS a few minutes ago. There are a few hairline scratches in what looks like a dotted, diagonal line across the bottom left of the screen. The metal is nicked in a few places, too, but I don't care enough to replace it just for that. Now I'm going to have to get another replacement, mostly because of the screen. When I got my last two iPhones replaced (once for each), the replacements came out of a retail box so I've never dealt with the replacement supply. The serial number starts with an 8 so I doubt that it's a refurbished model. I'm going to request my next iPhone 3GS replacement to come from the retail supply. Do you think Apple will go for that?
     
  2. Jay26 macrumors member

    Joined:
    Jun 21, 2009
    #2
    As you know, Apple has different supplies for both. They are the same phones, but they have to keep different stock for each supply. They will not be able to use a retail phone, but it wouldn't matter. If you're not happy with the replacement, take it back and justify your issues. I got a replacement last week and the rep confirmed it was brand new.
     

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