I just received my replacement iPhone 3GS a few minutes ago. There are a few hairline scratches in what looks like a dotted, diagonal line across the bottom left of the screen. The metal is nicked in a few places, too, but I don't care enough to replace it just for that. Now I'm going to have to get another replacement, mostly because of the screen. When I got my last two iPhones replaced (once for each), the replacements came out of a retail box so I've never dealt with the replacement supply. The serial number starts with an 8 so I doubt that it's a refurbished model. I'm going to request my next iPhone 3GS replacement to come from the retail supply. Do you think Apple will go for that?