I just had my original iphone replaced at an Apple store due to hardware issues this weekend. All I got was a new iphone, no box or anything. Is this normal? The guy took it out of a white box and I asked him if it was a new one or a refurb and he said it was new. I'm just curious since on the retail box, it had my serial number and IMEI. I don't have the serial number or IMEI of this replacement iphone except on the iphone itself. From what I understand, if an iphone was stolen and someone tried to sell it but you had the retail packaging with matching IMEI/serial, you'd be able to get it back. I don't know.