Replacement iPod experience

Helped a relative get an iPod that would no longer connect to external speakers replaced at an Apple Store. With one day to go on the warranty as it turned out (stroke of luck). Free replacement comes with a 90 day warranty and relative is complaining bitterly about not getting a one year warranty on the replacement. Will never buy anything from Apple, will bad mouth company to others, etc. Since they would not have replaced it on time left on their own, I think they were treated fairly. Just a rant of my own.