Replacement MacBook Pro Retina?

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GigabitEthernet

macrumors 6502a
Original poster
Jun 21, 2013
509
307
United Kingdom
Hi guys,

I have had my MacBook Pro Retina's screen replaced twice in two months for dead pixels. Less than a month after the last repair, I have noticed more dead pixels. I have owned the laptop less than a year.

I spoke to a senior AppleCare advisor last night and he said two repairs isn't enough for a replacement, even though I explained it has just happened again, so it is essentially three. Should I call again and ask to speak to customer relations or just accept a repair?

I have also sent an email to Tim Cook but I don't know how far that will get me.

Thank you.

P.S: I'm in the UK.
 

uhslax24

uhslax24

macrumors 6502
Jul 21, 2012
348
73
Pittsburgh, Pennsylvania USA
arobertson676 said:
Hi guys,

I have had my MacBook Pro Retina's screen replaced twice in two months for dead pixels. Less than a month after the last repair, I have noticed more dead pixels. I have owned the laptop less than a year.

I spoke to a senior AppleCare advisor last night and he said two repairs isn't enough for a replacement, even though I explained it has just happened again, so it is essentially three. Should I call again and ask to speak to customer relations or just accept a repair?

I have also sent an email to Tim Cook but I don't know how far that will get me.

Thank you.

P.S: I'm in the UK.
Click to expand...
Just keep getting it repaired and document it well. If you experience the issue after the third time, you can expect a better shot at replacement.
 
C

Chuck-Norris

macrumors 6502a
Sep 17, 2012
849
0
arobertson676 said:
Hi guys,

I have had my MacBook Pro Retina's screen replaced twice in two months for dead pixels. Less than a month after the last repair, I have noticed more dead pixels. I have owned the laptop less than a year.

I spoke to a senior AppleCare advisor last night and he said two repairs isn't enough for a replacement, even though I explained it has just happened again, so it is essentially three. Should I call again and ask to speak to customer relations or just accept a repair?

I have also sent an email to Tim Cook but I don't know how far that will get me.

Thank you.

P.S: I'm in the UK.
Click to expand...
how do you notice dead pixels ona retina screen, the pixels are so small
 
N

nickandre21

macrumors 6502a
Jun 21, 2012
540
1
have them repair it this time, if it does fail again talk to the senior customer care again.
I spoke to customer care and relations this week about a replacement. The customer care says 2 parts replaced on one trip is classified as 1 repair. My macbook has had 3 parts changed in 18months of ownership and now under the hands of an AASP for a new logic board which will make it 4 parts (or as apple says 3 repairs). Customer relations asked me to let them repair it one last time and then they will look at other options.
 

G

GigabitEthernet

macrumors 6502a
Original poster
Jun 21, 2013
509
307
United Kingdom
I didn't even have to ask for the replacement. The genius (who had served me the first time this happened) said 'has this happened before?' to which I answered yes. He then said he was going to speak to his manager 'in the back...' He came out about 5 minutes later and offered a replacement screen or replacement laptop.

Out of interest, will this still have the 14 day returns policy due you think, it it were to go wrong in the first 14 days?

I think what I'll end up doing is selling the replacement just before the new ones come out, as this will have the same screen (so is probably just as likely to have the same problems as this one). Hopefully the second gen will be more reliable.
 
A

AndersBrohus

macrumors regular
Jul 7, 2012
112
1
Denmark!
My original rMBP was repaired 3 times, 2 screens and a WiFi and Bluetooth card, and then a replaced charger.. Then a new dead pixel came, and then i got my machine replaced (This is from Humac, an Apple Premium reseller in Denmark) then the new one did get a dead pixel and then i got a new machine one more time so i have had three Mac's and the new one is perfect :D
 
N

nickandre21

macrumors 6502a
Jun 21, 2012
540
1
AndersBrohus said:
My original rMBP was repaired 3 times, 2 screens and a WiFi and Bluetooth card, and then a replaced charger.. Then a new dead pixel came, and then i got my machine replaced (This is from Humac, an Apple Premium reseller in Denmark) then the new one did get a dead pixel and then i got a new machine one more time so i have had three Mac's and the new one is perfect :D
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hey did you give the laptop to an authorized service provider or the genius bar?
reason i ask is cause my cMBP has been to the service guys 3 times for 4 parts i.e a display, logic board, magsafe board and optical drive. Out here in India we have no apple stores just resellers ive asked them for a replacement but they say they do not give.
 
A

AndersBrohus

macrumors regular
Jul 7, 2012
112
1
Denmark!
nickandre21 said:
hey did you give the laptop to an authorized service provider or the genius bar?
reason i ask is cause my cMBP has been to the service guys 3 times for 4 parts i.e a display, logic board, magsafe board and optical drive. Out here in India we have no apple stores just resellers ive asked them for a replacement but they say they do not give.
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I live in Denmark and we are only having authorized premium resellers or what they are called.. :)

But it was 4 time my screen needed a replacement, and here in denmark out law says that 3 repairs at same part the buyer can choose to get it repaired or get the money back or get a replacement.. :)
 
N

nickandre21

macrumors 6502a
Jun 21, 2012
540
1
AndersBrohus said:
I live in Denmark and we are only having authorized premium resellers or what they are called.. :)

But it was 4 time my screen needed a replacement, and here in denmark out law says that 3 repairs at same part the buyer can choose to get it repaired or get the money back or get a replacement.. :)
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pretty good mate. I picked up the macbook yesterday from service and could only use it once i got home as they erased my os partition due to a slow boot. All worked well last night this morning booted to my login on a garbled up display and then restart to a white screen with horizontal lines. anyways spoke to applecare they spoke to seniors and asked me to get in for diagnosis and the best solution. Hopefully some credits for me fingers crossed. Now makes it the fourth visit for the fifth part replacement.
 
C

Chuck-Norris

macrumors 6502a
Sep 17, 2012
849
0
nickandre21 said:
pretty good mate. I picked up the macbook yesterday from service and could only use it once i got home as they erased my os partition due to a slow boot. All worked well last night this morning booted to my login on a garbled up display and then restart to a white screen with horizontal lines. anyways spoke to applecare they spoke to seniors and asked me to get in for diagnosis and the best solution. Hopefully some credits for me fingers crossed. Now makes it the fourth visit for the fifth part replacement.
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u just want a new macbook
 
lulla01

lulla01

macrumors 68020
Jul 13, 2007
2,344
524
U.S
arobertson676 said:
Yes. They have ordered a custom 16GB model as that is what my current MBP has. It is being delivered to the store for me to collect.
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Mine was replaced. They didn't have my configuration so they just gave me the best confit they had in store which was like 800.00 more than mine. Needless to say I was happy.
 

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