Replacement MBP warranty start from the date u received ur replacment?

Discussion in 'MacBook Pro' started by hohohong, Aug 8, 2007.

  1. hohohong macrumors 6502

    Joined:
    Jun 1, 2007
    #1
    My 1st MBP was shipped 15th June. It was faulty and returned it for replacement.

    I received the replacement 6th Aug. Apple CS said my warranty start from Aug 6th,.... is this true?:confused:
     
  2. iW00t macrumors 68040

    iW00t

    Joined:
    Nov 7, 2006
    Location:
    Defenders of Apple Guild
    #2
    You can check from Apple's site using your machine's serial number.
     
  3. henhowc macrumors regular

    Joined:
    Jun 12, 2007
    Location:
    Los Angeles, CA
    #3
    The end date of your warranty is also listed on your receipt (assuming you bought it directly from Apple).
     
  4. hohohong thread starter macrumors 6502

    Joined:
    Jun 1, 2007
    #4
    Really? I've been trying to search for the link,... but can't find it,... anyone care to share the link?
     
  5. iW00t macrumors 68040

    iW00t

    Joined:
    Nov 7, 2006
    Location:
    Defenders of Apple Guild
    #5
    http://www.apple.com/support/
     
  6. gdesalvo@umail. macrumors member

    Joined:
    May 1, 2007
    #6
    It took apple 2 fkin months to fix your computer? or did you return it recently?
     
  7. hohohong thread starter macrumors 6502

    Joined:
    Jun 1, 2007
    #7
    The whole process was super troublesome..... i think total of more than 48 hrs..... 2 visits to Genius = 3hr + 5 hrs (not including 5hr drive both way per trip).

    Calling apple care, going to the troubleshooting process,... more than 40 hrs in the 7 weeks period.

    Finally, they agreed to send a replacement,... but i procrastinate (partly waiting for the new smaller power adapter, partly waiting for QA to be stabilized, less yellow tint issue and hopefully heat issue) sending the faulty MBP in.
     
  8. hohohong thread starter macrumors 6502

    Joined:
    Jun 1, 2007
    #8
    Ahh,.... it's at the bottom of that page!

    Thanks! Yes, it starts at the date you receive ur replacement!
     
  9. gdesalvo@umail. macrumors member

    Joined:
    May 1, 2007
    #9
    Next time call applecare, tell them your issue over the phone, take a few pictures for your record, ask them to send you a mailer. They send you a free mailer to return your powerbook to them overnight. Two to 3 days later you will get your repaired machine in the mail. Possibly longer if it is an older model or they have to backorder parts (unusual).
     
  10. hohohong thread starter macrumors 6502

    Joined:
    Jun 1, 2007
    #10
    The problem is I don't wait it repaired. I want it replaced. So I need to show Genius that there really is something wrong with the logicboard.

    Once Genius acknowledge the issue, I called Apple care to request replacement. I need to really be persistant, otherwise, they insist of repairing. Replacement only takes 1 week. Repairing? Who knows?

    See, now I get a new MBP with smaller power adapter, iLife 08.

    Same thing happened to my wireless keyboard. They have problem with their shipment, and the whole keyboard replacing process took 1 month as well,... but in the end, I end up with the new wireless keyboard.

    I guess I'm lucky (new machine with new accessories) to be unlucky (have initial faulty products).

    But knock on wood,.... hopefully my new MBP is flawless.
     

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