So my Mighty Mouse has broken and Apple have offered to send a replacement out to me, but asked for a Credit Card number before hand. Being a debit only guy I said I'd phone back, but before I do and borrow a card from somebody does anybody know why they need a credit card?
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Replacement mighty mouse, required credit card?
- Thread starter boldfire
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They use the credit card as a guaranty that you will send the defective unit back. Basically if you send the defective unit back, using the pre-paid shipping label they send you, there won't be any charge. I believe you have to do this within 10 business days of receipt of the replacement item.
If you don't comply with those instructions, then they will automatically bill the credit card for the value of the mighty mouse (either 49 or 69 dollars)
If you don't comply with those instructions, then they will automatically bill the credit card for the value of the mighty mouse (either 49 or 69 dollars)
Oh wow! I didn't think they expected you to send ear buds back. When my iphone ear phones stopped working, they just sent me a replacement set and told me to throw the other ones away.
But yes, Apple is serious in enforcing the 10 business day rule. However, if you do miss the shipping deadline, and still send your defective product in, they may still bill you, but will refund any charges once the product has been received. I had a similar issue when I did an advance exchange on my iPhone. Ended up scheduling a pick-up withe Fedex - but Fedex didn't show up till like 5 days after the requested pick-up date. They billed me 499 for the phone, and then refunded that amount when they received the defective phone back.
But yes, Apple is serious in enforcing the 10 business day rule. However, if you do miss the shipping deadline, and still send your defective product in, they may still bill you, but will refund any charges once the product has been received. I had a similar issue when I did an advance exchange on my iPhone. Ended up scheduling a pick-up withe Fedex - but Fedex didn't show up till like 5 days after the requested pick-up date. They billed me 499 for the phone, and then refunded that amount when they received the defective phone back.
Yes! Make sure to get a signature on the packing slip or something indicating pick-up. I actually wrote out a declaration for the UPS driver; something along the lines of "I, ______________ (name of driver), a courier for UPS/Fedex have received _______________ item from Booji to be returned to ___________ (recipient) by way of tracking number _______________. And then had the driver sign it and put down his employee number.
Yes that might sound excessive, but I have been burned by courier companies where drivers have "removed" certain products from the boxes...
arkitect
macrumors G3
It's a ridiculous system for people without credit cards. The next tier up of people can send them to you without having your credit card details. Just explain and perhaps ask politely if the support person can ask someone else, as you have only a debit card?
