Replacement order

Discussion in 'iPhone' started by Cutiekitty92, Mar 9, 2016.

  1. Cutiekitty92 macrumors 65816

    Cutiekitty92

    Joined:
    Apr 11, 2015
    Location:
    UK
    #1
    Just to clarify is a replacement ORDER, a brand new sealed phone?
     
  2. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #2
    If you're talking about a warranty replacement, they can either be brand-new, or they can be remanufactured (with a brand new exterior and a brand new battery).

    No matter which one you get, it should come with the same plastic wrapping as brand new phones, and you shouldn't be able to visibly tell the difference.
     
  3. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    Phoenix • 85037
    #3
    That depends.

    If you are getting a phone replaced through Apple, it could be new but it won't be NIB. Apple doesn't do that. You have the accessories already and they don't open new boxes to replace phones. It could also be remanufactured. Which may be better anyway.

    Remanufactured phones receve a new battery, a new housing and all parts are tested. Those that fail are replaced with new parts and once it's all done the phone goes through a quality control check that is superior to the one that brand new phones go through.

    There's no way to tell the difference between new and remanufactured.

    Now, if your replacement is coming from carrier or third party insurance - who knows.
     
  4. Cutiekitty92 thread starter macrumors 65816

    Cutiekitty92

    Joined:
    Apr 11, 2015
    Location:
    UK
    #4
    Sorry I should be more clear, I ordered a plus brand new from the Apple website so its been sent back as I found it too big therefore a replacement order
     
  5. RadioGaGa1984 Suspended

    RadioGaGa1984

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    May 23, 2015
  6. Cutiekitty92 thread starter macrumors 65816

    Cutiekitty92

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    Apr 11, 2015
    Location:
    UK
  7. iThingsGurl macrumors 6502a

    iThingsGurl

    Joined:
    Dec 3, 2014
    Location:
    Canada
    #7
    I didn't know they go through a superior quality control checks than the new phones. That's good. I always despised replacement phones. Thanks for the info.
     
  8. eyoungren macrumors P6

    eyoungren

    Joined:
    Aug 31, 2011
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    #8
    Yeah, they have to make sure that everything is going to function properly because it's not all new parts.
     
  9. iThingsGurl macrumors 6502a

    iThingsGurl

    Joined:
    Dec 3, 2014
    Location:
    Canada
    #9
    That's really good. I wasn't even aware that the housing is new too. This definitely makes the replacement units at par with brand new ones (no reason to despise them anymore, in case I damage mine).
     
  10. eyoungren macrumors P6

    eyoungren

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    Location:
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    #10
    You also benefit from Apple's refinement of the build process later in the run. My second iPhone 5 replacement (August 2014) has been superior in quality to my launch day 5 for instance.
     
  11. iThingsGurl macrumors 6502a

    iThingsGurl

    Joined:
    Dec 3, 2014
    Location:
    Canada
    #11
    Gotta hand it to Apple for their impeccable customer service.
     
  12. Cutiekitty92 thread starter macrumors 65816

    Cutiekitty92

    Joined:
    Apr 11, 2015
    Location:
    UK
    #12
    Dear ........

    I am contacting you today regarding your order with apple, I can see your order has been delivered just want to make sure you have it now.


    I will be your point of contact going forward in apple if you have any questions


    My contact details are below


    Ring 0080027752775

    Press Option 3

    Input 89434


    Eamonn |  Apple Support Specialist | 11/03/2016

    Now that is service, never had this before!
     

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