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Discussion in 'iPhone' started by Cutiekitty92, Mar 9, 2016.
Just to clarify is a replacement ORDER, a brand new sealed phone?
If you're talking about a warranty replacement, they can either be brand-new, or they can be remanufactured (with a brand new exterior and a brand new battery).
No matter which one you get, it should come with the same plastic wrapping as brand new phones, and you shouldn't be able to visibly tell the difference.
If you are getting a phone replaced through Apple, it could be new but it won't be NIB. Apple doesn't do that. You have the accessories already and they don't open new boxes to replace phones. It could also be remanufactured. Which may be better anyway.
Remanufactured phones receve a new battery, a new housing and all parts are tested. Those that fail are replaced with new parts and once it's all done the phone goes through a quality control check that is superior to the one that brand new phones go through.
There's no way to tell the difference between new and remanufactured.
Now, if your replacement is coming from carrier or third party insurance - who knows.
Sorry I should be more clear, I ordered a plus brand new from the Apple website so its been sent back as I found it too big therefore a replacement order
Then of course that would be a brand new iPhone.
I didn't know they go through a superior quality control checks than the new phones. That's good. I always despised replacement phones. Thanks for the info.
Yeah, they have to make sure that everything is going to function properly because it's not all new parts.
That's really good. I wasn't even aware that the housing is new too. This definitely makes the replacement units at par with brand new ones (no reason to despise them anymore, in case I damage mine).
You also benefit from Apple's refinement of the build process later in the run. My second iPhone 5 replacement (August 2014) has been superior in quality to my launch day 5 for instance.
Gotta hand it to Apple for their impeccable customer service.
I am contacting you today regarding your order with apple, I can see your order has been delivered just want to make sure you have it now.
I will be your point of contact going forward in apple if you have any questions
My contact details are below
Press Option 3
Eamonn | Apple Support Specialist | 11/03/2016
Now that is service, never had this before!