So the tactic engine on my SS ML 42mm watch went out. A bit disappointing as I've only had it less than 3 months and been really careful with it. But all electronics have a failure rate, even apple's so I'm not too upset. I was chatting with Apple online support and we determined it was a hardware issue due to the fact that the issue persisted through a factory reset of the device with no backup. Since I would be at an Apple Store in about a week I decided I'd deal with it there, and the support agent I was chatting with told me: "if they have it in stock they can certainly do it there on the spot if not they can absolutely have it ordered and shipped to you" Okay, so I figure they should have one in stock since this initial shortage is over, worst case scenario I wait a few days for one to be shipped to me. At the store, they examined the watch and issue. I was then informed it would need to be sent to Apple so they could try to fix it and if not a replacement would be sent to me, and was quoted a turnaround time of 5-7 days. Well, today I get an email saying my watch is ready and asking me to come PICK UP my watch at the store... I'm a bit disappointed in the whole process. This is my first time dealing with Apple support and to be honest after everything I've read about how good they are, I expected more. This watch wasn't exactly cheap at $700, and not that it matter, but I also own an iPhone 6+ and the new MacBook. Ideally it would have been swapped In store, especially after what the chat agent told me. If I buy a tv and it breaks, I can walk into Costco, bestbuy, wherever and walk out with a new one. Now, granted, I never asked if it was in stock or why they couldn't swap it in store but he person I talked too made it seem like it wasn't even an option, it had to be sent to Apple. Now, I honestly wouldn't even care that much but they fact that I have to drive back there and pick it up kind of pisses me off, as that store isnt exactly close and I was told it would be shipped to me. I'm I being unreasonable about all this? I might try calling them and seeing if they can ship it, or I might just drive to the store so I don't have to wait any longer. 2 weeks without the watch working properly/in my possession has sucked.