Hey guys, I wanted to get some opinions on this
In May my computer was having problems had to take it in three times to get it fixed. A few weeks later it started acting up again. The logic board had been replaced twice additionally about two years ago. I called AppleCare and they agreed to replace it. I'm just concerned because it's taking an awfully long time for the new computer to get here.
Here's a bit of a timeline:
July 13 - Called Apple, they agreed to replace the product.
July 16 - Contacted by the rep that was going to help me through the process, I was sent shipping labels for the broke computer via email and was told once it was registered as being with FedEx that the order would be placed for my new machine.
July 17 - Shipped computer and received email confirmation from my rep that afternoon that it had been registered:: "I have located the package(s) you returned and placed an order for your replacement product. I will forward tracking information to you as it becomes available."
July 23 - Still no word from Apple, I emailed and tried to call my rep to get some sort of update. No reply.
July 25 - Sent an email to the technician that forwarded me to the replacement team.
July 26 - Technician left me a voicemail that he had checked on it and everything looked fine, he'd call with tracking information when it became available.
That's the last I've heard from them. The replacement rep still hasn't returned my calls/emails and it's been a week. What should I do? I was initially told the product was in stock so it should only take 3-6 business days. Obviously we're way past that point. When I spoke to the Tech last he said that the tracking information would be available when the product left the warehouse and I've heard nothing.
What should I do? I hate to bug them, but at the same time I was never expecting it to take this long.
Here's my original post about the problem with some more background::
https://forums.macrumors.com/threads/329383/
Thanks for any help/advice......
allison.
In May my computer was having problems had to take it in three times to get it fixed. A few weeks later it started acting up again. The logic board had been replaced twice additionally about two years ago. I called AppleCare and they agreed to replace it. I'm just concerned because it's taking an awfully long time for the new computer to get here.
Here's a bit of a timeline:
July 13 - Called Apple, they agreed to replace the product.
July 16 - Contacted by the rep that was going to help me through the process, I was sent shipping labels for the broke computer via email and was told once it was registered as being with FedEx that the order would be placed for my new machine.
July 17 - Shipped computer and received email confirmation from my rep that afternoon that it had been registered:: "I have located the package(s) you returned and placed an order for your replacement product. I will forward tracking information to you as it becomes available."
July 23 - Still no word from Apple, I emailed and tried to call my rep to get some sort of update. No reply.
July 25 - Sent an email to the technician that forwarded me to the replacement team.
July 26 - Technician left me a voicemail that he had checked on it and everything looked fine, he'd call with tracking information when it became available.
That's the last I've heard from them. The replacement rep still hasn't returned my calls/emails and it's been a week. What should I do? I was initially told the product was in stock so it should only take 3-6 business days. Obviously we're way past that point. When I spoke to the Tech last he said that the tracking information would be available when the product left the warehouse and I've heard nothing.
What should I do? I hate to bug them, but at the same time I was never expecting it to take this long.
Here's my original post about the problem with some more background::
https://forums.macrumors.com/threads/329383/
Thanks for any help/advice......
allison.
It's the 2.0 GHZ Intel Core 2 Duo model. I'm extremely happy with it and glad I went ahead with the AppleCare process. I didn't expect to get a replacement when I called, but obviously the outcome is to my liking.