Replacement watches?

[virginblue4]

So I will be looking into getting my watch replaced due to the pop / clicking some when the watch awakes, as discussed on this forum.

Just wanted to hear about others people's experiences with replacement watches, for any reason.

I don't want to go any time without a watch, has anyone had theirs replaced immediately? I have AppleCare+ if that helps.

 

[northofnowhere]

If you have AppleCare+ you get express replacement. Meaning they send you a new watch and you have 10 days once you get the replacement to return the defective watch. They will put a hold on your card until you return. It takes 3-5 business days to get a replacement.

 

[Dgoins1]

If you have AppleCare+ you get express replacement. Meaning they send you a new watch and you have 10 days once you get the replacement to return the defective watch. They will put a hold on your card until you return. It takes 3-5 business days to get a replacement.

Not true they don't have express shipments available for the watch yet I recently had to have mine replaced and it's been about a week should have it in the next few days

 

[Apfpilot]

From Reddit: http://imgur.com/a/yBtDo

 

[JayLenochiniMac]

Just as orders are online only, replacements appear to be "online only" for the time being. However, a few individuals apparently have managed to score on the spot replacement at some Apple stores.

 

[jediuia]

Not true they don't have express shipments available for the watch yet I recently had to have mine replaced and it's been about a week should have it in the next few days

It actually is true exactly how the poster above explained. I am having a replacement sent out express, should receive Monday or Tuesday according to advisor I spoke with yesterday afternoon. They put a hold of $550 on my card until I send back old watch.

They first said something about sending back my watch for repair/replacement which I shut down immediately. I said if they are agreeing mine is defective I don't want the same watch back. My force touch is defective; works sometimes then quits even after multiple restores. I also didn't want to go without my watch for a few days since all the other functions work, just can't use force touch to change faces etc...

I luckily got a senior advisor who gave me his personal apple email, so I sent him videos and pictures of what the watch was doing, so he completely agreed mine was not functioning properly.

 

[shox2k2]

Anyone can get express shipments if you are willing to have them put a hold on your card. Happened with my iPhone six a few days after release. They said they can express it with a hold and I did not have apple care. The other option was express me a box w/prepaid express shipping and they ship it back express as well.

 

[April Knight]

Anyone can get express shipments if you are willing to have them put a hold on your card. Happened with my iPhone six a few days after release. They said they can express it with a hold and I did not have apple care. The other option was express me a box w/prepaid express shipping and they ship it back express as well.

This is true for iPhones, but not for Apple Watch. With Apple Watch, you are required to have AppleCare+ to use Express Replacement.

Source: https://support.apple.com/kb/index?...product=applewatch&select=ADVANCE_REPLACEMENT

"There’s no additional charge for Apple Watch Express Replacement Service. You must have AppleCare+ for Apple Watch to use this service."

 

[virginblue4]

Thanks guys, I will be contacting Apple over the next couple of days