Replacement watches?

Discussion in 'Apple Watch' started by virginblue4, May 3, 2015.

  1. virginblue4 macrumors 68000

    virginblue4

    Joined:
    Apr 15, 2012
    Location:
    United Kingdom
    #1
    So I will be looking into getting my watch replaced due to the pop / clicking some when the watch awakes, as discussed on this forum.

    Just wanted to hear about others people's experiences with replacement watches, for any reason.

    I don't want to go any time without a watch, has anyone had theirs replaced immediately? I have AppleCare+ if that helps. :)
     
  2. northofnowhere macrumors member

    Joined:
    Jun 20, 2010
    Location:
    Los Angeles, CA
    #2
    If you have AppleCare+ you get express replacement. Meaning they send you a new watch and you have 10 days once you get the replacement to return the defective watch. They will put a hold on your card until you return. It takes 3-5 business days to get a replacement.
     
  3. Dgoins1 macrumors regular

    Joined:
    Sep 15, 2012
    #3
    Not true they don't have express shipments available for the watch yet I recently had to have mine replaced and it's been about a week should have it in the next few days
     
  4. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #5
    Just as orders are online only, replacements appear to be "online only" for the time being. However, a few individuals apparently have managed to score on the spot replacement at some Apple stores.
     
  5. jediuia, May 3, 2015
    Last edited: May 3, 2015

    jediuia macrumors regular

    Joined:
    Sep 12, 2014
    #6
    It actually is true exactly how the poster above explained. I am having a replacement sent out express, should receive Monday or Tuesday according to advisor I spoke with yesterday afternoon. They put a hold of $550 on my card until I send back old watch.

    They first said something about sending back my watch for repair/replacement which I shut down immediately. I said if they are agreeing mine is defective I don't want the same watch back. My force touch is defective; works sometimes then quits even after multiple restores. I also didn't want to go without my watch for a few days since all the other functions work, just can't use force touch to change faces etc...

    I luckily got a senior advisor who gave me his personal apple email, so I sent him videos and pictures of what the watch was doing, so he completely agreed mine was not functioning properly.
     
  6. shox2k2 macrumors 6502

    Joined:
    Jun 18, 2010
    Location:
    Wichita, KS
    #7
    Anyone can get express shipments if you are willing to have them put a hold on your card. Happened with my iPhone six a few days after release. They said they can express it with a hold and I did not have apple care. The other option was express me a box w/prepaid express shipping and they ship it back express as well.
     
  7. April Knight Suspended

    Joined:
    Jul 24, 2011
    Location:
    Olympia, WA
    #8
    This is true for iPhones, but not for Apple Watch. With Apple Watch, you are required to have AppleCare+ to use Express Replacement.

    Source: https://support.apple.com/kb/index?...product=applewatch&select=ADVANCE_REPLACEMENT

    "There’s no additional charge for Apple Watch Express Replacement Service. You must have AppleCare+ for Apple Watch to use this service."
     
  8. virginblue4 thread starter macrumors 68000

    virginblue4

    Joined:
    Apr 15, 2012
    Location:
    United Kingdom
    #9
    Thanks guys, I will be contacting Apple over the next couple of days :)
     

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