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kat.hayes

macrumors 65816
Original poster
Oct 10, 2011
1,448
52
A piece of the border/frame/molding around my 12 Pro Max screen (not sure what it is called), came out. I did not drop it, and have no idea how this happened...You can see the missing piece in the attached photo, it is in the upper left corner of the screen.

1. Anyone know what this piece is actually called? And, where I might get one?
2. Anyone know if it is complicated to replace?

Thanks
 

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Oh my I feel dumb. I did not install the case and am not sure how to remove it. Completely thought it was part of the phone...
 
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I was the only one who was curious to know what kind of case this is? Looks like it's glued to the body of the device!
I have similar case. It is Otterbox. You can see the one I have here - https://www.otterbox.com/en-us/iphone-12-and-iphone-12-pro/defender-series-case/apl2-iph20.html.

This is how it looks from the front:

1629206052468.jpeg


Regarding removal. The case itself has 3 parts. You first need to remove the outer part (it is the rubber thing). After that you will see a plastic case shell. This plastic case is of 2 parts for both the front and back side of the phone. It is plastic and it is tricky to remove. There are few points where the two sides come together and you have to separate them on all those points to remove it.
 
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I have similar case. It is Otterbox. You can see the one I have here - https://www.otterbox.com/en-us/iphone-12-and-iphone-12-pro/defender-series-case/apl2-iph20.html.

This is how it looks from the front:

View attachment 1819813

Regarding removal. The case itself has 3 parts. You first need to remove the outer part (it is the rubber thing). After that you will see a plastic case shell. This plastic case is of 2 parts for both the front and back side of the phone. It is plastic and it is tricky to remove. There are few points where the two sides come together and you have to separate them on all those points to remove it.
I didn't know of the existence of this case. It really seems to be an excellent protection for the device from clumsy people.
Very good to know! Thanks for the info, SecretK!
 
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I didn't know of the existence of this case. It really seems to be an excellent protection for the device from clumsy people.
Very good to know! Thanks for the info, SecretK!
You are welcome!

It makes your phone huge though! I only use this case when hiking. My phone is my camera and this case offers a third piece with holster. I hook the phone to my backpack straps and use it to take photos. I can be clumsy in the mountains when I fighting with rocks so the rugged case adds a bit of protection for me. I don't want to use in the city though because again makes my phone really big and would not fit in pockets/purse.
 
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