iPhone 7/Plus Replacing iPhone 7 Plus with no service issue

[mjb59463]

hey everyone,
My dad has been using his iPhone 7 Plus overseas in India while having T-Mobile service. He has an appropriate plan and coverage, and has not been getting consistent service.

The temporary solution he found, is to keep resetting his network settings. The phone will then receive service for 15-20 mins, then drops out to "No Service" again until he resets his network settings again.

He tried putting his T-Mobile SIM card in his old iPhone 6, and received consistent service right away with no issues. He has not experienced the same "No Service" issue since he has switched phones which was over 24 hours ago.

I plan to make an appointment at the Apple Store upon his return. Is it likely that they would replace his phone?

 

[hifu]

hey everyone,
My dad has been using his iPhone 7 Plus overseas in India while having T-Mobile service. He has an appropriate plan and coverage, and has not been getting consistent service.

The temporary solution he found, is to keep resetting his network settings. The phone will then receive service for 15-20 mins, then drops out to "No Service" again until he resets his network settings again.

He tried putting his T-Mobile SIM card in his old iPhone 6, and received consistent service right away with no issues. He has not experienced the same "No Service" issue since he has switched phones which was over 24 hours ago.

I plan to make an appointment at the Apple Store upon his return. Is it likely that they would replace his phone?

Get a iPhone 6. I've had 2 7's so far a neither one works

 

[Another Day]

Get a iPhone 6. I've had 2 7's so far a neither one works

My family has 8 iphone 7/7+ for personal/buisness and they all perfectly fine work.

 

[valinda]

My co-worker had this problem. His iPhone would say no service on and off. He has T-Mobile also. I
should ask him how it was resolved.

 

[Newtons Apple]

Get a iPhone 6. I've had 2 7's so far a neither one works

I am pretty sure the OP got this fixed by now.

 

[hifu]

Not so sure but last night ran into a fix, I hope, that seems to be working. Lemme try and rememember..

Settings/cellular data options/enable LTE/ turn off

The wife tested with me and I walked everywhere I've had issues a had no probs

We'll see

 

[FunkyTang]

I think the trick you need for t-mobile to work internationally is to turn on roaming.

 

[seadragon]

Is this the Qualcomm vs Intel model thing at work? Model A1661 vs A1784?

 

[TC_GoldRush]

Known issue, replace the phone through Apple Support!

 

[Septembersrain]

Known issue, replace the phone through Apple Support!

I thought that was only for the regular 7? Not the plus.

 

[Hornswon]

If your Qualcomm 7 has the "no service" bug, you better hope you can make it display "no service" while you are IN the store. They refused to do anything about mine because it was working after the 2.5 hour wait to see a tech.