Replacing topcase and bottom portion of Macbook

Discussion in 'MacBook' started by Freakx45, Dec 9, 2010.

  1. Freakx45 macrumors newbie

    Joined:
    Oct 27, 2005
    #1
    So the topcase of my Macbook has cracked again on the right palm rest. At the moment, it is being held on by tape. The bottom portion of the laptop, where the topcase meets the macbook body is also cracked. There is a hairline fracture from the far left portion of the laptop till the middle, where the indent starts for your fingers to go in to open the case and again where the topcase cracked. I have an appointment with the Genius Bar later today and was wondering what the chances are of them replacing the entire bottom portion of the laptop.
     
  2. Erob macrumors newbie

    Joined:
    Dec 9, 2010
    Location:
    Danville, AL
    #2
    Probably not good my friend. Apple seems to be extremely "tight" when it comes to replacing and repairing Macbooks with physical damage. Unfortunately, they will most like say it has "cosmetic damage" which would mean that they will not repair it. Who knows though, maybe you will luck up. Make sure you're stern and let them know that you want them to replace it.
     
  3. Ann P macrumors 68020

    Joined:
    Jun 29, 2009
    Location:
    California
    #3
    I've heard of repetitive stories involving the Macbook and cracking. Maybe Apple is aware of the issue and might cover it? In the worst case scenario; the money will probably come pocket and most likely the repair will be with a 3rd party repair shop (certified in your area). Good luck.
     
  4. Stvwndr219 macrumors 6502

    Joined:
    Jan 26, 2009
    #4
    It does seem to be a common problem and I have heard of people getting them replaced outside of warranty. Worst thing you can do is ask and they'll say no...
     
  5. jnixon macrumors newbie

    Joined:
    Dec 13, 2010
    #5
    I have a black macbook and had the same problem and Apple replaced the parts for free. $224 worth of parts and labor. Make an appointment with the Genius Bar and they'll take care of it. Looks like a brand new machine. I just got the keyboard, trackpad and bottom that was cracking. The top case was fine.
     
  6. Freakx45 thread starter macrumors newbie

    Joined:
    Oct 27, 2005
    #6
    Thanks for the replies. Brought it in and they said that it was cosmetic and wouldn't budge on fixing it. They did replace the top case without an issue.
     

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