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reedomann

macrumors member
Original poster
Sep 4, 2011
60
2
Hey I just submitted a Technical Issue in "Report Bugs to Apple.." and since I've never done this before I don't know how they respond. Do they send you and email? Call you? Or send a message straight to your computer?:confused:
 
In many cases they just told me that the issue is already known and make a reference to their leading ticket of the topic. Mostly done in that case.

In other cases they send you an email back asking for clarification and system details.
I found them quite responsive thinking about the number of ticket they handle.
 
Which email do they send it to? Do they send it to the email you have set up in the Mail Application?
 
Ok; sorry. I misunderstood.

I thought you activly created a bug in bugreporter. Now I understand that you send a crash report. In this case I fear you never hear again. Those are send anonymous (supposed to); I think they will have some data mining running on those to see where problems are in the field. I mostly send to them but not often with a comment as these crashes are not always reproduceable.

Keep sending those; don't hurt.
 
So do they send me an automated message or does a apple ted support person send me a message responding to my bug report?
 
When you send from crash report you will not hear back from them ... One way communication to what I experienced so far.

If you use http://bugreporter.apple.com with your Apple ID you have a higher chance for feedback but also expect to spend more time to explain what happened.
 
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