Report Bugs to Apple

Discussion in 'Mac Basics and Help' started by reedomann, Sep 6, 2011.

  1. reedomann macrumors member

    reedomann

    Joined:
    Sep 4, 2011
    #1
    Hey I just submitted a Technical Issue in "Report Bugs to Apple.." and since I've never done this before I don't know how they respond. Do they send you and email? Call you? Or send a message straight to your computer?:confused:
     
  2. ChristianJapan macrumors 601

    ChristianJapan

    Joined:
    May 10, 2010
    Location:
    日本
    #2
    In many cases they just told me that the issue is already known and make a reference to their leading ticket of the topic. Mostly done in that case.

    In other cases they send you an email back asking for clarification and system details.
    I found them quite responsive thinking about the number of ticket they handle.
     
  3. reedomann thread starter macrumors member

    reedomann

    Joined:
    Sep 4, 2011
    #3
    Which email do they send it to? Do they send it to the email you have set up in the Mail Application?
     
  4. ChristianJapan macrumors 601

    ChristianJapan

    Joined:
    May 10, 2010
    Location:
    日本
    #4
    Ok; sorry. I misunderstood.

    I thought you activly created a bug in bugreporter. Now I understand that you send a crash report. In this case I fear you never hear again. Those are send anonymous (supposed to); I think they will have some data mining running on those to see where problems are in the field. I mostly send to them but not often with a comment as these crashes are not always reproduceable.

    Keep sending those; don't hurt.
     
  5. reedomann thread starter macrumors member

    reedomann

    Joined:
    Sep 4, 2011
    #5
    So do they send me an automated message or does a apple ted support person send me a message responding to my bug report?
     
  6. ChristianJapan macrumors 601

    ChristianJapan

    Joined:
    May 10, 2010
    Location:
    日本
    #6
    When you send from crash report you will not hear back from them ... One way communication to what I experienced so far.

    If you use http://bugreporter.apple.com with your Apple ID you have a higher chance for feedback but also expect to spend more time to explain what happened.
     
  7. reedomann thread starter macrumors member

    reedomann

    Joined:
    Sep 4, 2011

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