Report iPhone lost that is not on your account

Discussion in 'iPhone' started by alltypesofstuff, Jan 16, 2015.

  1. alltypesofstuff macrumors newbie

    Joined:
    Jan 16, 2015
    #1
    Hello, I sell iPhones and I've occasionally had them lost in the mail when shipping them. Perhaps they were received and the customer lied or maybe they're genuinely lost in transit. It doesn't matter either way. My question is, what can I do about reporting that phone lost or stolen? I have copies of all serial numbers and IMEI's.
     
  2. SpasticPat macrumors 6502

    SpasticPat

    Joined:
    Sep 15, 2011
    Location:
    Apollo, Pa
    #2
    Did you have a tracking number and insurance from the post office or shipper? I'd assume that should cover it.
     
  3. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #3
    Not if the buyer refuses to cooperate with the claim, as some actions are needed from the buyer unless the tracking shows it lost during transit and never delivered. That's why smart sellers don't bother with insurance especially on ebay; the buyer has buyer protection and no incentive to cooperate. That said, signature confirmation is what protects against item not received.
     
  4. alltypesofstuff thread starter macrumors newbie

    Joined:
    Jan 16, 2015
    #4
    Similar to what the last poster said, the insurance only works if it doesn't scan as delivered. In those cases it's fine and I can deal with that. I can even file an insurance claim without the buyer with USPS which I have done in the past.
    The problem is when it's scanned as delivered and the buyer says they didn't get it.
    I wish I was smart enough to add sig confirmation, but I will be doing that from now on.
    As for blocking the phones, is there any info there?
     
  5. alltypesofstuff thread starter macrumors newbie

    Joined:
    Jan 16, 2015
    #5
    Oh, also if anyone is interested this only happens on Amazon. eBay only requires that the package is scanned as delivered. So always pay for the signature confirmation when selling on Amazon.
     
  6. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #6
    Actually, ebay/paypal also requires signature confirmation if the transaction is over $250 (namely iPhones) in order to fall under paypal seller protection.
     
  7. iThingsGurl macrumors 6502a

    iThingsGurl

    Joined:
    Dec 3, 2014
    Location:
    Canada
    #7
    Sadly, Apple doesn't/won't blacklist IMEI numbers for us. Did you sell carrier-specific devices? If so, you can get in touch with that carrier and as the owner of the device request them to block its IMEI number (for you own the device until the buyer doesn't confirm receiving it).

    Having said that, an IMEI blocked by a carrier may remain blocked only within the respective country of the carrier's operation. In other words, if you sent the device overseas or if it was a factory unlocked device there is nothing much you can do to make the device unusable.

    P.S. Please take my comment with a pinch of salt for I may be wrong.
     
  8. alltypesofstuff thread starter macrumors newbie

    Joined:
    Jan 16, 2015
    #8
    Oh yes, excellent catch.

    ----------

    Well the most recent case was a Verizon 5 as most of us on this forum probably know is factory unlocked. Not to mention the most recent case was also to a foreigner who was in the States but traveling back home soon to use the phone.
    Still, if true, good advice. This has happened more then once and the situations have been different. Also, someone later on will be reading this thread for sure.
     

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