reserved a 4s and was turned away

[DillingerX]

So my question is has anyone else had this problem?

Thursday night at 9pm i reserved a 16gb white iPhone 4s for an apple store I pass on my way home from work. Pick-up was for 6-7pm Friday, the latest time they offered. (I work till 7 got to the mall by 7:25)

Anyway I get to the apple store, I had cash on me to buy the 16gb 649 about 750 with tax and they would not take my money!

I was told since I didn't have a confirmation email they couldn't do anything, they wouldn't even look up my apple id that I used to reserve the device, the email for my apple id is my name...first.last name how hard could this have been?

I understand I showed up a little bit late but I find it hard to believe they don't have any more devices in their back room especially since I did not pick up the device I had reserved.


Long story short I left disappointed.

When I got home I waited again until 9pm got on the website and was able to reserve another device, the 16gb was already unavailable this was at 8:58 by the way so I had to reserve a 32gb.

Now I printed the confirmation page but I have not received any email what so ever. If I go to the mall today and am turned away I don't know what i will do. In my past experience when I had a macbook pro their customer service was TOP NOTCH.

 

[boomhower]

That sucks they wouldn't even try to look it up. Sure a policy is a policy but customer device is about what is needed within reason to help the customer. That certainly didn't happen here.

 

[joec1101]

You don't need any confirmation email. Their system will reflect a reservation for you. But, you do need to pick it up before 6 PM (I think that's the cutoff time) or they reserve the right to "unreserve" your phone so that it can be sold to walk-in customers.

 

[Dangerous Theory]

Isn't the store full of Macs? Surely you could have looked up your confirmation there (and make sure your info isn't saved, of course).

 

[DillingerX]

That's the thing, they let me check my email at the store but seriously I did not receive an email, the pick-up time I selected was 6-7pm. I work near Toronto and get off at 7pm and had to drive 20 mins to get to the mall so I was there by 7:25.

I was able to reserve another phone for today(still did not receive any email confirmation, however I printed the page that said my order was confirmed etc) and I did get my 4s, however I was forced to spent an extra $100 because the 16gb was unavailable

I talked to the guy that sold me the phone today again I did not have an email, he said that shouldn't have mattered and they should have given me a phone last night

He asked me who it was I was dealing with, I didn't see the girl but the girl that was standing beside the one I was dealing with was a manager.

Either way I am happy now I got my 32gb white 4s and I cannot put it down, still was worth the wait just a little disappointed in their service, when I go to buy my new macbook I may end up going to another store further away.