Resolved - Safari crashed Mac

Discussion in 'OS X El Capitan (10.11)' started by Renko31, Jan 4, 2016.

  1. Renko31 macrumors member

    Joined:
    Mar 17, 2004
    Location:
    North Yorkshire, UK
    #1
    Hi. Encountered a horrible issue on my 27-inch iMac (mid-2011) just before Christmas and was wondering if anyone else had encounter the same problem.

    I had been surfing my regular websites in Safari when the screen went white, and after a few seconds the iMac restarted. Once restarted, after logging back into the iMac, the same thing happened before I could do anything else.

    Fortunately I have MacBook which saw me over Christmas, but having tried various options such as starting in Safe Boot first (which was OK), and using another account I have on the iMac (which was OK), logging back into my normal account and launching Safari resulted in the same white screen/restart.

    So I used safe boot again, sent all the Safari caches and preferences to the Trash, and did a hard boot.

    This seems to have cured it, but I would be very interested to know if anyone knows what may have caused this.
    I am assuming that a website has cached something that OS X doesn't get one with, so would like to avoid that website if possible.

    I am on OS 10.11.2 and Safari 9.0.2.

    Any ideas/assistance gratefully received.
     
  2. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #2
    It may be like you said that something in the cache from an odd website caused this, but the fact that a safe mode boot alone fixed it makes me think otherwise. A safe mode boot stops all startup and login items from launching, so if that stopped it, it makes me think you have some sort of conflict with a third party utility or app.

    Download and run the app. Etrecheck while in a normal boot (not safe mode). It will create and anonymized report you can upload here for us to take a look at what might be running.

    After that, run the app Malwarebytes to scan for any malware you might have accidentally installed.
     
  3. Renko31 thread starter macrumors member

    Joined:
    Mar 17, 2004
    Location:
    North Yorkshire, UK
    #3
    Thanks Weaselboy. I think Safe Boot was OK because it didn't automatically re-open Safari.

    I've removed all the Safari caches and preferences from when the problem was occurring, so can't see Etrecheck giving any useful information.

    All seems to be running OK now. Was just wondering if anyone was aware of a (fairly) well known website that might have caused this issue so I could avoid it.

    If it happens again and it is obvious which website might have caused it I'll post here.
     
  4. Renko31 thread starter macrumors member

    Joined:
    Mar 17, 2004
    Location:
    North Yorkshire, UK
    #4
    Just thought I'd give an update on this. My iMac got steadily worse until the display went blank and a restart wouldn't fix it. Doing a screen share from my MacBook showed it was running but loading About this Mac had no information for the display. The graphics card had failed. Took it to the 'local' (25 miles away) authorised repairer who confirmed this. Said it would cost £500+ to fix, or I could try claiming under EU warranty law. Did that and Apple agreed to fix it. I go it back last Friday and all is working well :)
     
  5. DJTaurus, Feb 9, 2016
    Last edited: Feb 9, 2016

    DJTaurus macrumors 65816

    DJTaurus

    Joined:
    Jan 31, 2012
    #5
    Safari crashing Mac has become a daily thing now...almost once in a day. Wifi issues after sleep mode (safari not loading tabs and get stuck...also delay on connecting to the wifi... imagine that i use even Remote Extreme with 5ghz) still exist. Worst Mac OS release ever.....Pfffffffff

    Can anyone have a look?

    EtreCheck version: 2.9.3 (253)

    Report generated 2016-02-10 08:29:51

    Download EtreCheck from http://etrecheck.com

    Runtime 1:55

    Performance: Excellent



    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.



    Problem: No problem - just checking



    Hardware Information:

    MacBook Air (13-inch, Mid 2013)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Air - model: MacBookAir6,2

    1 1,3 GHz Intel Core i5 CPU: 2-core

    4 GB RAM Not upgradeable

    BANK 0/DIMM0

    2 GB DDR3 1600 MHz ok

    BANK 1/DIMM0

    2 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless: en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 500 - SN = D8632050CRVF90K3F



    Video Information:

    Intel HD Graphics 5000

    Color LCD 1440 x 900



    System Software:

    OS X El Capitan 10.11.3 (15D21) - Time since boot: about 13 hours



    Disk Information:

    APPLE SSD SM0128F disk0 : (121,33 GB) (Solid State - TRIM: Yes)

    EFI (disk0s1) <not mounted> : 210 MB

    Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

    DJTaurus (disk1) / : 120.10 GB (44.10 GB free)

    Core Storage: disk0s2 120.47 GB Online



    USB Information:

    Apple Inc. BRCM20702 Hub

    Apple Inc. Bluetooth USB Host Controller



    Thunderbolt Information:

    Apple Inc. thunderbolt_bus



    Gatekeeper:

    Mac App Store and identified developers



    Startup Items:

    TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper

    Startup items are obsolete in OS X Yosemite



    System Launch Agents:

    [loaded] 153 Apple tasks

    [running] 83 Apple tasks



    System Launch Daemons:

    [loaded] 199 Apple tasks

    [running] 88 Apple tasks



    Launch Daemons:

    [running] com.iobit.AMCDaemon.plist [Support]

    [running] com.malwarebytes.MBAMHelperTool.plist [Support]



    User Launch Agents:

    [loaded] com.google.keystone.agent.plist [Support]

    [running] com.iobit.MacBoosterMini.plist [Support]



    User Login Items:

    iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    CleanMyMac 3 Menu UNKNOWN (missing value)



    Other Apps:

    [running] com.apple.xpc.launchd.oneshot.0x10000002.Tweetbot

    [running] com.apple.xpc.launchd.oneshot.0x10000003.Viber

    [running] com.apple.xpc.launchd.oneshot.0x10000008.GRspell

    [running] com.apple.xpc.launchd.oneshot.0x1000000b.EtreCheck

    [running] org.m0k.transmission.8672



    Internet Plug-ins:

    Default Browser: Version: 601 - SDK 10.11

    QuickTime Plugin: Version: 7.7.3



    Safari Extensions:

    Adguard AdBlocker



    3rd Party Preference Panes:

    Tuxera NTFS [Support]

    GRproofing [Support]



    Time Machine:

    Mobile backups: OFF

    Auto backup: NO - Auto backup turned off

    Volumes being backed up:

    DJTaurus: Disk size: 120.10 GB Disk used: 76.00 GB

    Destinations:

    MAC [Local]

    Total size: 150.00 GB

    Total number of backups: 3

    Oldest backup: 01/10/15 18:12

    Last backup: 12/01/16 08:49

    Size of backup disk: Too small

    Backup size 150.00 GB < (Disk used 76.00 GB X 3)



    Top Processes by CPU:

    78% com.apple.WebKit.WebContent(12)

    53% com.apple.WebKit.Networking

    35% kernel_task

    21% WindowServer

    16% cfprefsd(2)



    Top Processes by Memory:

    1.23 GB com.apple.WebKit.WebContent(13)

    459 MB kernel_task

    197 MB Safari

    111 MB Viber

    102 MB Tweetbot

    Virtual Memory Information:

    198 MB Free RAM

    3.80 GB Used RAM (653 MB Cached)

    38 MB Swap Used

    Diagnostics Information:

    Feb 9, 2016, 06:45:51 PM Self test - passed
     
  6. simonsi macrumors 601

    simonsi

    Joined:
    Jan 3, 2014
    Location:
    Auckland
    #6


    Wow, its just WAY less confusing if you start your own thread, OP has an iMac and hasn't upgraded, from your comments you have but from what, to what, when, how and with what effect? What website when Safari crashes etc etc...start your own thread and post the history of your problem in it, then no-one wastes their time looking through your etrecheck output and comparing with the OP's problem...
     

Share This Page