Restocking fee for AT&T phone bought from Apple.com?

[MaxPower49]

Can someone give me a clear answer on these questions? I called AT&T and the CS rep couldn't! I preordered the iPhone 5 from Apple.com (setting up a new individual AT&T account in the process) which will be here friday.

1) What happens if I use the phone for a while and then return it and terminate the contract (before 30 days) to the Apple store? Is there any restocking fee? Apple website seems to say no, but AT&T rep said $35 even if I bought it from Apple.

2) Would AT&T hit me with any other fees? Would I just pay whatever my monthly was prorated for the time that I had the phone? Does the activation fee get refunded?

3) If I just refuse shipment, I get a 100% refund with no fees at all, right?

Thanks.

 

[SR45]

I've just read the Apples Sales and Refund Policy and no where does it say we will be slapped with a restocking fee. One would think that would be posted since other rules were shown for a return. So, my thinking it will not happen. You can call Apple for verification if you like

 

[Eternal 28]

No restocking fees for any purchases at Apple.

 

[joeshmo2010]

theres no restocking fee for purchases directly from apple. Though, you cannot return an iPhone purchased online to a retail store. You must contact apple customer service and request a return authorization and ship it back to them. ATT will charge you for the days you used the service.

 

[MaxPower49]

theres no restocking fee for purchases directly from apple. Though, you cannot return an iPhone purchased online to a retail store. You must contact apple customer service and request a return authorization and ship it back to them. ATT will charge you for the days you used the service.

Do they give you a prepaid label to ship it back or do I have to pay for shipping?

If I open the phone and play with it for a couple of days without activating it, then return it, there will be no fees from AT&T correct?

 

[MrSpanks]

Do they give you a prepaid label to ship it back or do I have to pay for shipping?

If I open the phone and play with it for a couple of days without activating it, then return it, there will be no fees from AT&T correct?

Well i don't know what your intent is but why not just go to the Apple store and play with the phone? Hell they even have them activated in the store. What more could you need?

 

[MS2083]

Apple does not charge Restocking Fee's... If you ordered via the Apple Online Store, you can return it to any Apple Retail Store!

 

[MaxPower49]

Well i don't know what your intent is but why not just go to the Apple store and play with the phone? Hell they even have them activated in the store. What more could you need?

I understand it is a strange question... Long story. I'm going to have to return the one I preordered so I can buy one on a different shared account. They won't let you transfer a new line for 60 days. Just wondering if I can play with the one that is on the way to my house right now without fees.

 

[dave006]

Can someone give me a clear answer on these questions? I called AT&T and the CS rep couldn't! I preordered the iPhone 5 from Apple.com (setting up a new individual AT&T account in the process) which will be here friday.

1) What happens if I use the phone for a while and then return it and terminate the contract (before 30 days) to the Apple store? Is there any restocking fee? Apple website seems to say no, but AT&T rep said $35 even if I bought it from Apple.

2) Would AT&T hit me with any other fees? Would I just pay whatever my monthly was prorated for the time that I had the phone? Does the activation fee get refunded?

3) If I just refuse shipment, I get a 100% refund with no fees at all, right?

Thanks.

1. No restocking fee from Apple.
2. Activation fee refunded if you cancel within 3 days, after that up to 30 days you pay Activation and usage.
3. Best to accept package, contact Apple and let them know you to return it and follow their instructions. A refused order may take longer to clear.

I understand it is a strange question... Long story. I'm going to have to return the one I preordered so I can buy one on a different shared account. They won't let you transfer a new line for 60 days. Just wondering if I can play with the one that is on the way to my house right now without fees.

Yes you can transfer a new line within 60 days. AT&T has no restrictions, if you want to merge your new line into a FamilyTalk account, you might need to do a Transfer of Responsibility if the primary line is in someone elses name.

What are you really trying to do with the transfer?

Dave

 

[i-John]

Apple does not charge Restocking Fee's... If you ordered via the Apple Online Store, you can return it to any Apple Retail Store!

You can't return iPhones to the store. They have to be shipped back.

http://store.apple.com/us/help/returns_refund

How to Return An Item
Ship your item back to Apple

To ship your return item(s) to Apple, sign in to online Order Status with your Apple ID and password.

After you sign in, you will see the items on your most recent order. Locate the item you want to return and click the Return Items link. On the next page, select the item(s) you would like to return and click the Continue button.

Next, verify the return item(s) and the return address on your address label. Once you have verified your return details, click the Print Now button to print your address label and packing slip. Affix the address label to the outside of your return box. If you have multiple items to return, you may pack them in a single box with the packing slip. We recommend using the original packaging if you are returning a computer.

Bring your item to an Apple Store

You can always return the item(s) to any U.S. Apple Retail Store. An Apple Specialist will assist you with your return. Your refund will be processed at that time. To locate an Apple Store in your area, please refer to the Apple Retail Store Locator.

Note: An iPhone purchased on the Apple Online Store is ineligible for return to an Apple Retail Store.

 

[MaxPower49]

Yes you can transfer a new line within 60 days. AT&T has no restrictions, if you want to merge your new line into a FamilyTalk account, you might need to do a Transfer of Responsibility if the primary line is in someone elses name.

What are you really trying to do with the transfer?

Dave

Thanks for the response Dave. Here is what I'm trying to do... I preordered a new iPhone 5 from Apple the minute it went on sale and set up a brand new AT&T individual account in the process. Several days later I was talking to some family members and we decided that we would create a mobile share plan to split with 5 of us on the plan. It works out considerably better for all of us. My brother in law is going to set it up on his account because he gets a corporate discount on the data plan. The rest of us are going to transfer our lines over to his account. We have talked to several people over at AT&T now and they have all said that I can't transfer my line for 60 days after creating the account.

Are you saying this isn't correct? If not, how do I go about getting it accomplished when the AT&T reps are telling me I can't do it? They tell me that the best thing to do would be to cancel the plan I signed up for and just order a new line and phone through my brother in law. Which means I'll have to wait at least a few more weeks to get my phone.

Thanks for the help.

 

[dave006]

Thanks for the response Dave. Here is what I'm trying to do... I preordered a new iPhone 5 from Apple the minute it went on sale and set up a brand new AT&T individual account in the process. Several days later I was talking to some family members and we decided that we would create a mobile share plan to split with 5 of us on the plan. It works out considerably better for all of us. My brother in law is going to set it up on his account because he gets a corporate discount on the data plan. The rest of us are going to transfer our lines over to his account. We have talked to several people over at AT&T now and they have all said that I can't transfer my line for 60 days after creating the account.

Are you saying this isn't correct? If not, how do I go about getting it accomplished when the AT&T reps are telling me I can't do it? They tell me that the best thing to do would be to cancel the plan I signed up for and just order a new line and phone through my brother in law. Which means I'll have to wait at least a few more weeks to get my phone.

Thanks for the help.

No, they are correct in this case. That's why I mentioned the Transfer of Service in my post and I asked what you are really trying to do with your transfer.

For a Transfer of Service aka Transfer of Billing Responsibility, your account (to be transferred) would have to be active for 60 days before you can transfer it to another person.

If you were just wanting to merge your new line into a FamilyTalk plan or create a Mobile Share Plan in your name, it is not an issue. It is only an issue when you want to put the billing in someone elses's name.

Dave

 

[mjn298]

I dunno if this applies but I impulse-bought an iPhone 5 from ATT's website and I'll probably return it and they don't charge a restocking fee on apple products returned unopened within 15 days (though I'm not sure if you had to have bought it from ATT in the first place)