So you know when you buy a new Mac and you have those apps pre installed such as keynote pages etc, how do I restore my mac like that as well like i just bought it? I restored my mac last night but found i had to download them my self, and when i do, they aren't in the dock in the same condition like you see when you buy a new mac. I also see the mac geniuses were able to do this when i took my macbook for service and restored with the apps installed and in the dock. Is it maybe a firmware re install or something? Can someone help me regarding being able to do this as well? Many thanks!