Restore not working

Discussion in 'iPhone Tips, Help and Troubleshooting' started by AceM5, Oct 22, 2011.

  1. AceM5, Oct 22, 2011
    Last edited: Oct 22, 2011

    AceM5 macrumors newbie

    Joined:
    Oct 22, 2011
    #1
    My iphone 4 is stuck in the 'connect to itunes' screen after I tried to upgrade to IOS 5. The process gets stuck on 'Restoring Firmware' than give me a message box say an unknown error occurred (1).
    So far I have:
    Tried a different USB port
    Unplugged all other USB devices
    Reset computer
    Tried a different user
    Re-downloaded Itunes and IOS 5
    Turned off all security
    Made sure Computer was up to date

    as well as tried a new computer while repeating the above

    I have also called Apple with no luck. I will call again later.
    HAHA the closest apple store is also 3 hours away but that may just have to be my solution...

    Any thoughts?
     
  2. Crystal-RX macrumors 68030

    Crystal-RX

    Joined:
    Dec 22, 2008
    Location:
    Seattle, WA USA
    #2
    Put the phone in DFU mode first and then it will restore it for you.
     
  3. AceM5, Oct 22, 2011
    Last edited: Oct 22, 2011

    AceM5 thread starter macrumors newbie

    Joined:
    Oct 22, 2011
    #3
    I have tried but it is stuck on the screen with the itunes picture with the usb cord. Can you still do it from there?




    OK just got it into DFU mode. Trying restore now
     
  4. Crystal-RX macrumors 68030

    Crystal-RX

    Joined:
    Dec 22, 2008
    Location:
    Seattle, WA USA
    #4
    Make sure the phone is hook up to your computer, press & hold power button and home button until the Itunes picture with the usb cord disappear. Release the power button and keep holding home button until your computer detect the phone. you will then can restore your phone.
     
  5. AceM5 thread starter macrumors newbie

    Joined:
    Oct 22, 2011
    #5
    Still no luck:<
    still receiving the box
    "The iPhone could not be restored. An unknown error occured (1)"

    ----------

    Hmm still no luck on the restore after 2 tries in DFU mode
    Tomorrow I may take it to Seattle to the apple store but I will try any suggestions!
     
  6. Crystal-RX macrumors 68030

    Crystal-RX

    Joined:
    Dec 22, 2008
    Location:
    Seattle, WA USA
    #6
    download Tiny Umbrella, run it while your phone is hooked to your PC, once TU detect your phone, hit "exit recovery".
     
  7. AceM5 thread starter macrumors newbie

    Joined:
    Oct 22, 2011
    #7
    tu?
     
  8. deeddawg macrumors 604

    Joined:
    Jun 14, 2010
    Location:
    US
    #8
    Tiny Umbrella = TU
     
  9. AceM5 thread starter macrumors newbie

    Joined:
    Oct 22, 2011
    #9
    Ah thank you..
    Once I do that, continue to use itunes as normal or use TU TSS Server
     

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