Restore problem in iTunes 10

Discussion in 'iOS 5 and earlier' started by dbalasko, Oct 15, 2011.

  1. dbalasko macrumors newbie

    Oct 15, 2011
    I upgraded my iPhone 3GS to iOS5 today. After software upgrade, I tried to restore my data from the backup that was made at the beginning of the update process.

    But I get this message: "iTunes could not restore the Iphone because the backup session failed".

    After a lot of investigating, I even tried to make a fresh backup of an emtpy iPhone and restore it, but the same problem. So it seems that backup/restore is not working at all. So my iPhone is now empty (no contacts, SMS, app settings...).

    I tried running iTunes as Administrator on my Windows 7, but it doesn't help.

    Any suggestions?
  2. Ashwood11 macrumors 65816

    Nov 10, 2010
    Make sure you are on the newest version of iTunes. There are more than one version of iTunes 10.
  3. dbalasko thread starter macrumors newbie

    Oct 15, 2011
    I am on the latest version (10.5 actually). It was updated to this version prior to the iOS version update.
  4. dbalasko thread starter macrumors newbie

    Oct 15, 2011
    I found a solution. I installed iTunes on my old PC running Windows XP and copied the iTunes backup folder from my Windows 7 PC.

    I was able to successfully restore the backup to my iPhone from there.

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