Restore to iCloud doesn't work?

Discussion in 'iOS 9' started by michael31986, Jan 6, 2016.

  1. michael31986 macrumors 68030

    Joined:
    Jul 11, 2008
    #1
    i tried restoring using a back up I have and then when I go through screen where I out my iCloud user name and password I have a screen that says put in password. I do and it doesn't work. Then forgot password shows me someone else's email. I don't get it.
     
  2. Armen macrumors 604

    Armen

    Joined:
    Apr 30, 2013
    Location:
    127.0.0.1
    #2
    Sounds like your iCloud account got hacked? Can you sign in at iCloud.com at all?
     
  3. michael31986 thread starter macrumors 68030

    Joined:
    Jul 11, 2008
    #3
    Yes I changed the password. I don't get it.
     
  4. Armen macrumors 604

    Armen

    Joined:
    Apr 30, 2013
    Location:
    127.0.0.1
    #4
    You didnt answer my question. Can you go to iCloud.com and sign in?
     
  5. michael31986 thread starter macrumors 68030

    Joined:
    Jul 11, 2008
    #5
    Yes I can.
     
  6. Armen macrumors 604

    Armen

    Joined:
    Apr 30, 2013
    Location:
    127.0.0.1
    #6
    I want to be sure I understand the problem.

    You try to sign in to iCloud on your phone with the same email and password you use to sign in on iCloud.com right?
     
  7. michael31986 thread starter macrumors 68030

    Joined:
    Jul 11, 2008
    #7
    Yes. When I got my new iPhone and I click set up from iCloud back up. I put my username and password. It went to agree page and then it asked for password again but I couldn't hit the next button.
     
  8. Armen macrumors 604

    Armen

    Joined:
    Apr 30, 2013
    Location:
    127.0.0.1
    #8
    Ok so instead of setting up the phone as NEW you are trying to restore from an iCloud backup. Ok, if the Apple ID and password are correct and the phone is not taking it make sure you don't have a space after the password or e-mail address.
     
  9. michael31986 thread starter macrumors 68030

    Joined:
    Jul 11, 2008
    #9
    Yea I did that. When it asks for my password again I hit forgot password and another email address shows up. It's so weird. I had to set up as new and install it again.
     
  10. Armen macrumors 604

    Armen

    Joined:
    Apr 30, 2013
    Location:
    127.0.0.1
    #10
    the forgot password e-mail mentioned is someone else's e-mail or another e-mail address you have? Have you signed in to the account page to verify?

    https://appleid.apple.com
     
  11. michael31986 thread starter macrumors 68030

    Joined:
    Jul 11, 2008
    #11
    It's not my email address. Maybe I can delete my old back ups. Not sure how.
     
  12. Armen macrumors 604

    Armen

    Joined:
    Apr 30, 2013
    Location:
    127.0.0.1
    #12
    You delete backups from the phone under iCloud storage.
     
  13. michael31986 thread starter macrumors 68030

    Joined:
    Jul 11, 2008
    #13
    I can't remember my security words. Can I reset them.
     

Share This Page