restoring iPhone as new

Discussion in 'iPhone' started by Angelo921, Oct 19, 2015.

  1. Angelo921 macrumors 6502

    Joined:
    Jul 30, 2007
    #1
    Hello,

    I believe im having a software issue with my iPhone 6 and want to restore it as new and just install my apps over again. My question is, If I do this can I still get my pics, notes and contacts back without having to renter them (contacts & notes) or lose my pics? Or would I only get them back if I restore from backup?

    thanks
    Angelo
     
  2. 3568358 macrumors 6502

    Joined:
    Jun 11, 2015
    Location:
    United States
    #2
    Can you further explain what this software issue is? From there I'll assist you.
     
  3. b1scu1t, Oct 19, 2015
    Last edited: Oct 19, 2015

    b1scu1t macrumors regular

    Joined:
    Mar 17, 2011
    #3
    If you have icloud photo library enabled and backed up all your photos(paid up & upgraded storage) you should have access to all your phtos that you have lost shot. Your contacts/notes as long as they are synchronised through icloud should also come through. If you have them through google, they should also come through.

    Further I would also recommend trying
    Settings->General->Reset->Reset All Settings
    before going to the new install route. That may clear some of your issues.
     
  4. 3568358 macrumors 6502

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    United States
    #4
    To restore,what you want to do is turn on everything in Settings > iCloud. In the photos tab make sure iCloud photos library is turned on. Any of the Photo Sharing Options do not have to be on, only iCloud Photo Library.

    Make sure your contacts and notes are set to save in iCloud. All of your contact from your email can be re-added at any time by re-adding your email account to your phone and enabling contacts for that account.

    My first priority is making sure you don't have to restore. if you can explain your problem i can try to help :)
     
  5. Angelo921 thread starter macrumors 6502

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    Jul 30, 2007
    #5
    My badges do not update any longer or seldomly update unless I open the app. I have background refresh still turned on. Have tried closing all my apps and soft restarting my iPhone 6 but it hasn't helped. It almost feels like this problem started when I upgraded to iOS 9.
     
  6. 3568358 macrumors 6502

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    Jun 11, 2015
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    United States
    #6
    Background app refresh does not actually have to be on. I have mine completely off, and it does not hinder app usability in any way. Assure that you have notifications turned on in Settings > Notifications. Make sure you have the notification settings set the way you would like it for each app in that screen as well.
     
  7. Angelo921 thread starter macrumors 6502

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    Jul 30, 2007
    #7
    Notifications are definitely turned on
     
  8. 3568358 macrumors 6502

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    #8
    Alrighty. Sorry for the delay. I would follow through with the steps i stated above. After that, select iCloud backups on your phone, and enable it, and let it back up, so in a worst case scenario you will be saved. Once done, plug your iPhone into your computer, open iTunes, do a backup to iTunes. Once done, select restore, and follow the instructions. If you need help well be here :)
     
  9. Angelo921 thread starter macrumors 6502

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    Jul 30, 2007
    #9
    Ok thank you. I may not be able to do this for a couple days since I'm working a lot. Do you think this will fix my badges not updating?
     
  10. 3568358 macrumors 6502

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    Jun 11, 2015
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    #10
    I do think this will fix it. When in doubt, restore and start from scratch. It's the motto i live by! haha!
     
  11. Angelo921 thread starter macrumors 6502

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    Jul 30, 2007
    #11
    I don't mind starting from scratch with reinstalling my apps. I just don't want to renter my all my contacts and put my pics back on the phone.
     
  12. jqc macrumors regular

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    Jun 30, 2007
    #12
    if your contacts are stored on your icloud account, they are in the cloud and will sync back to your phone once you enable icloud. you never have to worry about losing them if you restore a device. for your photos, same thing if you are using icloud to sync photos. I dont do this, and simply copy my photos off my phone in photos app. you can then sync them back through itunes if you want after a restore.
     
  13. Angelo921 thread starter macrumors 6502

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    Jul 30, 2007
    #13
    So I can ultimately just make a list of my apps that I want to reinstall and then restore as new and then just redownload them again?
     
  14. AbsynthMinded macrumors member

    Joined:
    Oct 17, 2015
    #14
    If you are ok doing so, I would just wipe the phone clean from the iPhone settings (Settings --> General --> Reset --> Erase All Content and Settings). However, if you want to TRULY put the phone back to factory settings you should do a factory restore through iTunes. There is always a little data (which could be causing your issue) that is saved when you reset using the iPhone settings.

    Contacts and photos are easily synced through a number of apps available in the App Store. I set up my phone new as well and successfully transferred my contacts and photos over. I even got my SMS/iMessages, VMails, and Call logs but that is going to require some extra steps.

    I did just that, rather than making a list I just took screen shots of my home page so I could see my old set-up. Unfortunately I couldn't find a faster way outside of using iTunes
     
  15. CNeufeld macrumors 6502a

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    Nov 25, 2009
    Location:
    Edmonton, AB
    #15
    It's really easy to go through the "Purchased" and "Not on this iPhone" list to download your apps. Getting everything set up the way you want it after is another story... Haven't tried it in awhile, but I think you used to be able to modify your screens in iTunes, when your device was connected. Might be easier to a) make screenshots, and b) edit your layouts after the restore.

    C
     
  16. Angelo921 thread starter macrumors 6502

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    Jul 30, 2007
    #16
    Well i reset the phone from new (not backup) and still have the same problem. Not sure now if this is a hardware issue since im not sure what else I can do.
     
  17. AbsynthMinded macrumors member

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    Oct 17, 2015
    #17
    Did you reset just using your phone or you used iTunes?
     
  18. Angelo921 thread starter macrumors 6502

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    Jul 30, 2007
    #18
    My iPhone. Would using iTunes make a difference?
     
  19. AbsynthMinded macrumors member

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    Oct 17, 2015
    #19
    Yeah, when you use iPhone restore it caches some background data from a previous state that it will carry over into the new state. My thoughts is it needs to do this to successful reinstall the iOS.

    When you use iTunes, it will restore the iOS off the apple server, nothing from your previous states on your phone will stay on your phone. This will remove any software issues/corruption you may have. It worked for me back on my old phone when an iPhone restore didn't do the trick.

    Worth a shot, and if you still have a problem I would consider it a hardware problem at that point, and would consider a replacement or repair.
     
  20. Angelo921 thread starter macrumors 6502

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