Restoring the iphone

Discussion in 'iPhone Tips, Help and Troubleshooting' started by warburg, Nov 19, 2008.

  1. warburg macrumors 6502a

    Jul 27, 2008
    I see people talking about restoring their phones. What does it mean to restore the iphone? What is accomplished by doing this? Is anything lost in the process? How do I go about doing a restore?
  2. Tosser macrumors 68030

    Jan 15, 2008
  3. davyreins macrumors 6502

    Jul 10, 2008
    Ann Arbor
    People will usually do a restore if their iphone is acting buggy. It returns it to the way it was, software wise, when you first got it. Because it erases the data, you want to make sure you back up your iphone first. After you back it up and restore it, you can sync it again. All of this can be done in itunes when the phone is conncected
  4. warburg thread starter macrumors 6502a

    Jul 27, 2008
    Yes, I needed a separate thread for this. I think that you should realize that not everyone who uses a Mac is a teen-age techie. I'm 78 years old and have three Apple computers, and my wife and I each have an iphone. That's pretty "cool" for people our age, many of whom can't even use a keyboard. Nevertheless, a term like "restore" needs a good deal of explanation. I did a restore and it deleted all my apps, which is something I didn't know it would do. For some reason, my phone won't synch with itunes, so right now i have a problem, and it takes days to get an appointment with a "genius" in the Apple store on Miami Beach.
  5. Tosser macrumors 68030

    Jan 15, 2008
    Yes, that is pretty cool for someone your age. Nonetheless, it explains it in the manual. And since you are on the web a simple search would have told you a "restore" would actually "restore" it to the way it was when you bought it. Therefore there will be nothing on the thing except for what the latest firmware update granted you.
  6. warburg thread starter macrumors 6502a

    Jul 27, 2008
    Well, not exactly. My photos were preserved, as were my telephone numbers, e-mail, notes, etc. Only the apps were deleted. It's been a while but I'm a retired English professor. I suppose I could easily write 10 or twelve pages on what the word "restore" might mean. Of course I did a web search and what I found on the Apple site was a statement that restoring the iphone would delete "any data on it, including any pictures, music, videos, and contacts." This is highly inaccurate since my pictures, notes, and contacts remain. They don't mention apps, and who would think of calling apps "data"?

    What manual?
  7. Tosser macrumors 68030

    Jan 15, 2008
    Propably. Being a dane, though, I couldn't care less how many pages you could write if you so chose.

    Frankly, I think something went wrong if it didn't delete all of it.

    This [PDF warning]

    Edit: From page 120:

    Sounds like you "updated", not "restored" your iphone.
  8. warburg thread starter macrumors 6502a

    Jul 27, 2008
    It's possible, but I clicked on "Restore," not "Update." A message appeared to the effect that itunes was downloading software and then would restore the iphone. I was certainly surprised to find that my apps were deleted but my notes, contacts, and photos remained.

    I have an appointment tomorrow with a "genius" in the Miami Beach Apple store. I'm glad to have this correspondence with you because it gives me some idea of what to tell him.

    I'll let you know how this works out.
  9. Tosser macrumors 68030

    Jan 15, 2008
    Yup, please do :)
  10. interesting macrumors member

    Jul 9, 2008
    did you sync it after the restore?

    Could be that you have contacts, pictures and all that set to sync automatically and you have apps not set to sync automatically. You have to manually select which apps you want to put on the phone after you do a restore.

    Click the applications tab and then check the boxes for the apps you want on your phone. Then do a sync. Your apps should be put back on the phone and any data associated with them will be pulled from the backup it did before your restored.
  11. whis macrumors member

    Nov 16, 2008
    I know it doesn't matter much but in my view the 78 year old came out looking much better in this little exchange ;)
  12. warburg thread starter macrumors 6502a

    Jul 27, 2008
    Well, the "genius" did solve my problem, although I didn't understand everything he said because he had a rapid-fire speech delivery.

    He couldn't tell me why the sound on some of my apps suddenly quit. It involved "corruption," but of what I'm not sure. His explanation of why the restore I did deleted my apps but left my phone addresses, photos, and notes intact was that there was probably some kind of backup after the restore. This seems odd to me, but what do I know?

    The reason he gave for why I was unable to sinc was because the computer I was using was not authorized. I suppose this is possible because I usually use a desktop in my NYC flat, but when I'm in Miami Beach, I use a laptop. On the other hand we bought our iphones in Miami Beach and initialized them on this laptop, so why shouldn't it be authorized?

    Anyway, he authorized my laptop, did a compltete restore, and then synced the phone, so all is well, and I'm a happy camper again. Even the apps that originally lost their sound now have it back.
  13. warburg thread starter macrumors 6502a

    Jul 27, 2008
    I did try this, but everything was grayed out. It's possible that I didn't do this correctly because what you say seems plausible.

    Thanks for your help, and thanks to Tosser and the others on the thread.
  14. Superman07 macrumors 6502a

    Aug 28, 2007
    If I'm restoring how do I get music off the phone to iTunes first? I've downloaded items direct from the store to the phone. When I sync it says it will default to the Music folder (vice the phone). Or is this partially misleading? A backup didn't seem to help because none of the songs are showing in my music folder.

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