RESULT: MBP 2011 video issues.

Discussion in 'MacBook Pro' started by Mintimperial, Apr 28, 2015.

  1. Mintimperial macrumors regular

    Joined:
    Sep 27, 2012
    #1
    Hiya,

    Here is my story....maybe it will help someone out, who knows?

    April 2011 buy a 15" MBP 500Gb HDD etc.

    March 2013 begins having problems with video. Scrambled screen etc..rebooting..put up with it for a few months and eventually the thing would no longer boot.

    Looked online and found a few other people having this issue.

    Called Apple and told them i believed it to be an inherent problem, and after an email to tcook@apple.com, eventually the executive relations guys called me.

    Unfortunately they insisted on me paying for repair, so i had to give in.

    £419 for a new logic board.

    Everything seemed fine until..

    October 2013 Same issue began occurring again. Escalated quickly to the non booting stage.

    Again called executive relations, and they stated that repairs only have a 3 month warranty but that as a gesture of goodwill, they would repair for free.

    Repair done, machine working fine again, until.....

    March 2014 Once again the dreaded video issue came back. Same problem.

    Called up Apple exasperated It was now 3 years since i bought it (and 2 out of warranty). Was told I would get a call back.

    Exec Relations called back, went through the problem with me with a head specialist who diagnosed the fault over the phone, and said i would hear back from ER.

    They call me back and say that they feel that under the circumstances they would now be looking to replace the 2011 MBP completely, at their cost.

    Quite happy, they said they would send me some papers to sign etc.

    They sent the offer of a Late 2013 rMBP with base spec:

    2Ghz,
    8mb Ram
    256Gb SSD
    Intel GFX

    I called them back and explained that I couldn't accept this.

    The problem was that although it was a far superior machine to my 2011 macbook pro, my 2011 had a 512Gb HDD and my time machine backup would not fit on the new rMBP..and that i used the optical drive a lot on the 2011.

    So, got put on hold and the lady came back and said she understood where I was coming from and would I accept the higher model..

    2.3Ghz rMBP
    16Gb RAM
    512Gb SSD
    Nvidia GFX

    And also, they would include a usb superdrive.

    I of course bit their hand off for it and arranged to visit my local apple store to exchange the machines.

    I was absolutely flabbergasted when i went into exchange and the managed had to write off the £869 difference between my old system and the new one.

    Needless to say I was pretty happy with the end result...

    but thats not the end of the story.

    Late March 2015 - get an email from Apple. The repair program was announced. As I had paid £419 for the original repair, Apple asked me to contact them for a full refund. Less than a week later, Apple came true on their word and the money i had paid them over 2 years earlier was returned to my bank.

    Sufficed to say I preordered an Apple watch with the money on the 10th!

    Heres the proof, if you require it. :)

    [​IMG]
     
  2. ooans macrumors 6502

    Joined:
    Jun 4, 2011
    #2
    Makes me kinda wish my Late 2013 rMBP would start having similar problems in a couple years.
     
  3. Xace macrumors newbie

    Joined:
    Nov 22, 2012
    #3
    I'm glad things worked out for you.

    Unfortunately in my case (and all people that use their MBP professionally) I couldn't afford to have my work machine fail regularly so I had to purchase another one.

    Now that I have my MBP 2011 repaired and I'm thinking of selling it. However it seems that even after repair the machine is still a lemon and will fail again shortly, and I don't feel confortable selling it.

    I could also try and make it fail agin, diagnose, send to repair, (and pay for shipping in my case) 3 times more to have Apple (hopefully) replaces it with a defect free machine, but it requires quite a lot of time on my part.

    Al in all, I don't feel that the Apple 2011 MBP was a good purchase at all.
     
  4. JTToft macrumors 68040

    Joined:
    Apr 27, 2010
    Location:
    Aarhus, Denmark
    #4
    That's great to hear.

    I've still only had mine repaired once. It was about a month ago, and so far it works flawlessly. It'll be 'interesting' to see if continues to do so in the future...
     
  5. Mintimperial, Apr 28, 2015
    Last edited: Apr 28, 2015

    Mintimperial thread starter macrumors regular

    Joined:
    Sep 27, 2012
    #5
    It worked out well in the end, but it was a massive pain as i used the macbook pro for my business.

    Here is the email i sent to tcook@apple.com that eventually got the ball rolling..:D

    "Dear Mr Cook.

    In April 2011 I made the switch to mac. I'd had a click wheel iPod, bought into the iPhone back in 2007 and have owned every subsequent model, now using an iphone 5. I had been using windows longer than I care to remember, and had become tired. I bought a MacBook Pro 15inch 2011 model and love it.

    I wholeheartedly bought into the ethos and quality of Apple products, and in December 2011 bought myself an iPad, my partner an iPad and my stepson an iPod touch. At the same time I treated myself to an Apple TV.

    Last summer my partner made the switch from blackberry to iPhone 4S.

    I guess some would call me a fanboy, but I just liked the fact that these things worked well and worked together. They make my life easy.

    The ease of use and quality of the products justified their premium cost, and I've never looked back...until a couple days ago.

    I run a couple of small businesses and my MacBook Pro has been it's backbone. I need something reliable and straightforward and the pro has been awesome. We're not yet breaking even, but the reliability of the MacBook has really helped with reducing time configuring drivers, dealing with blue screen or any of the other issues found with the "other" brand.

    So a little over 11 months after buying The MacBook Pro, I started experiencing an odd issue when the machine rose from its sleep mode, the screens graphics were totally garbled and a hard reset was the only way to come out of it. I consulted my local Apple store in White City, London, UK who blamed my third party HDMI display (utilised with an adapter bought from the same store). It made sense in a way, so I thought I'd see how it went.

    Over the next 9 months the frequency seemed to rise, but a hard reset bought the system back up. I was busy, and I still (crazily) blamed my display for confusing the system.

    Since Christmas, still well under 2 years since I bought the system it has got worse and worse, now freezing and becoming garbled mid use , wether connected to the external display or not.

    Finally, 2 days ago, the apple boot screen came up as garbled as the rest of the system, and the computer will now not boot.

    I'm told by support that it is likely my logic board and that I will be eligible for a costly repair.

    The point of this email is this: a rudimentary google search comes up with dozens and dozens of cases of this exact same issue with early 2011 MacBook Pro systems. It is always related to the AMD GPU.

    Just search for yourself. I feel like I bought into a system which was destined to fail early from its very assembly in China, let alone first boot.

    I'm hoping this is something that will be taken seriously, as I really don't believe apple customers, especially myself, as a struggling small business owner in today's economic climate should be paying out money we can sorely afford to rectify an inherent issue with Apple's hardware configuration.

    I'm hoping that you can come up with an acceptable solution, for me and the many others who are having these issues with their early 2011 MacBook Pros, and restore my faith in Apple and its quality control.

    I attach an iPad photo of my current "boot" screen.

    I look forward to hearing from you or one of your colleagues.

    Kind Regards,

    Phil Clarke
    MacBook Pro Owner"


    [​IMG]
     
  6. Dotso macrumors newbie

    Joined:
    Apr 28, 2015
    #6
    I have been having issues for months that are the same problems that have been reported with 2011 MBP. I have done everything possible to continue using my MBP including buying an external drive. I spoke with the nearest Apple Authority store and was told to bring my computer in for a test and if the correct error code was revealed then they would replace the video part, CPU, whatever it is called. I haven't bothered taking it in for testing because the last time I had a problem (just after having it a little over a year) they told me I had caused the problem and wanted to charge me the same amount to fix it as my husband had originally paid to purchase it new. To my surprise, he got it for me towards the end of my Master's program because my old one had crashed. Between my Master's and my Doctorate, I had the issue referenced above that Apple did fix at their expense after I contacted them directly. I love my MBP, but I am so disheartened with the issues I've had over the last 6-9 months and I'm not sure which way to go...
     

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