Hiya, Here is my story....maybe it will help someone out, who knows? April 2011 buy a 15" MBP 500Gb HDD etc. March 2013 begins having problems with video. Scrambled screen etc..rebooting..put up with it for a few months and eventually the thing would no longer boot. Looked online and found a few other people having this issue. Called Apple and told them i believed it to be an inherent problem, and after an email to firstname.lastname@example.org, eventually the executive relations guys called me. Unfortunately they insisted on me paying for repair, so i had to give in. £419 for a new logic board. Everything seemed fine until.. October 2013 Same issue began occurring again. Escalated quickly to the non booting stage. Again called executive relations, and they stated that repairs only have a 3 month warranty but that as a gesture of goodwill, they would repair for free. Repair done, machine working fine again, until..... March 2014 Once again the dreaded video issue came back. Same problem. Called up Apple exasperated It was now 3 years since i bought it (and 2 out of warranty). Was told I would get a call back. Exec Relations called back, went through the problem with me with a head specialist who diagnosed the fault over the phone, and said i would hear back from ER. They call me back and say that they feel that under the circumstances they would now be looking to replace the 2011 MBP completely, at their cost. Quite happy, they said they would send me some papers to sign etc. They sent the offer of a Late 2013 rMBP with base spec: 2Ghz, 8mb Ram 256Gb SSD Intel GFX I called them back and explained that I couldn't accept this. The problem was that although it was a far superior machine to my 2011 macbook pro, my 2011 had a 512Gb HDD and my time machine backup would not fit on the new rMBP..and that i used the optical drive a lot on the 2011. So, got put on hold and the lady came back and said she understood where I was coming from and would I accept the higher model.. 2.3Ghz rMBP 16Gb RAM 512Gb SSD Nvidia GFX And also, they would include a usb superdrive. I of course bit their hand off for it and arranged to visit my local apple store to exchange the machines. I was absolutely flabbergasted when i went into exchange and the managed had to write off the £869 difference between my old system and the new one. Needless to say I was pretty happy with the end result... but thats not the end of the story. Late March 2015 - get an email from Apple. The repair program was announced. As I had paid £419 for the original repair, Apple asked me to contact them for a full refund. Less than a week later, Apple came true on their word and the money i had paid them over 2 years earlier was returned to my bank. Sufficed to say I preordered an Apple watch with the money on the 10th! Heres the proof, if you require it.