I hope he actually fixes the retail experience. It's a nightmare currently. Trying to actually go into an Apple store is an exercise in frustration.
+1
I've gone to the San Francisco and the Regent Street (London, UK) ones... I was walking around on business trips.
Too crowded... I've only bought a magic mouse and I have lots of Apple stuff.
I can't imagine trying to pick-up a 27" iMac from there and carry it around...
Ordering online is best... at least for me.