retail complaints - don't go to walt witman

Discussion in 'Apple, Inc and Tech Industry' started by puckhead193, May 25, 2007.

  1. puckhead193 macrumors G3

    puckhead193

    Joined:
    May 25, 2004
    Location:
    NY
    #1
    My rev. C powerbook is coming of age and ends its applecare in early August. Through my last semester at school i notice over my superdrive that it was starting to warp. It looks fine but every once in a while it will sorta pop out and you can see inside. I needed my pb for class so i thought i would wait when i come home and send it out. I went in to my local apple store. Walt Witman to have it sent out. I told him what was wrong and i want it fixed. the genius brought it to the back and pushed it down. I was like ok. I want it fixed not a temporary solution. the genius responded that its not covered under apple care cause its cosmetic. I was like umm no i had it done before. The genius responded that it was a mistake...... to wrap this up i ended up leaving and said, find you won't help me i'll go to smitheaven and grabbed my pb and left.

    This store has to be the worst store i've been in. The people don't know jack poo on anything, their complete donkeys and very rude. My brother brought in his dual G5 a few times for the same problem and were rude about it. Its like they can't be bothered. Its your job...

    Is their a number/email address i could tell apple about how terrible this store is and maybe get a new manager/staff who aren't complete donkeys?

    edit forgot to add - i went in on thursday night and the genius bar was closed. The plasma tvs were off. it was a ghost town. How can you close the genuis bar before the store closes i never saw/heard about that. :confused:
     
  2. devilot Moderator emeritus

    devilot

    Joined:
    May 1, 2005
    #2
    Before bringing it to the attention of higherups with Apple corporate or whatever, did you bring it up with first, the manager that was on duty? Then, if that doesn't get results, escalate it to that store's manager. Then, if you really still don't get results, escalate it to someone else at Apple.

    BTW, I don't know how well the term, "jack poo" will help you in garnering respect when speaking with the employees. ;)

    All that said, that's so frustrating to have had an issue successfully dealt with before only to find that 1) it became an issue again and 2) it won't be covered "all of a sudden."

    I hope you get some sort of satisfactory resolution.
     
  3. puckhead193 thread starter macrumors G3

    puckhead193

    Joined:
    May 25, 2004
    Location:
    NY
    #3
    I don't want to get banned. Some good rumors are gonna pop up probably in a next few weeks as it gets closer to WWDC. ;)

    me and manager at that store butted heads last summer... My ram slot was bend and needed to be fixed. Luckly i have a 1 gig module. So they moved it to the working slot until i could bring it in to be sent out. It took apple 3 weeks to fix it... I was leaving for school in a few days. So i've called applecare asking if i could change the shipping address to another store and they wouldn't. Finally after a "few polite conversations" the manager at walt witman store said they would ship it to the south shore plaza store in MA.
     
  4. headhammer macrumors regular

    Joined:
    May 15, 2007
    #4
    funny, i work at an apple reseller in australia, and pretty much anything that you can show isn't caused by you, whether 'cosmetic' or not, apple should fix (and does, through our service dept)

    eg, if you drop your ipod and it breaks, too bad, you dropped it. if the ipod's screen warps just because, then apple should fix it.
    i've had customers with "discoloured white macbooks" that i've been able to clean successfully in front of them (who then still _insist_ on repair :rolleyes:), get replacement parts fitted. physical damage that you do to your computer aint covered, but damage a computer does to itself is another story. and it's not at all hard to spot the diff.

    my sympathies, mate. good luck with this one. :)
     
  5. puckhead193 thread starter macrumors G3

    puckhead193

    Joined:
    May 25, 2004
    Location:
    NY
    #6
    so its been how long.... and i finally got my computer fixed today!!!!
    It took an email to 'steve' but it got done. All they did was replace the top case and didn't have an explanation as to why it happened the first time. They ran some test and it was "normal". I looked in my concole and this is what came up with:

    So hopefully my powerbook will last till till next summer to get me through college or i'm praying it will catch on fire and they will replace it.
     

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