My rev. C powerbook is coming of age and ends its applecare in early August. Through my last semester at school i notice over my superdrive that it was starting to warp. It looks fine but every once in a while it will sorta pop out and you can see inside. I needed my pb for class so i thought i would wait when i come home and send it out. I went in to my local apple store. Walt Witman to have it sent out. I told him what was wrong and i want it fixed. the genius brought it to the back and pushed it down. I was like ok. I want it fixed not a temporary solution. the genius responded that its not covered under apple care cause its cosmetic. I was like umm no i had it done before. The genius responded that it was a mistake...... to wrap this up i ended up leaving and said, find you won't help me i'll go to smitheaven and grabbed my pb and left. This store has to be the worst store i've been in. The people don't know jack poo on anything, their complete donkeys and very rude. My brother brought in his dual G5 a few times for the same problem and were rude about it. Its like they can't be bothered. Its your job... Is their a number/email address i could tell apple about how terrible this store is and maybe get a new manager/staff who aren't complete donkeys? edit forgot to add - i went in on thursday night and the genius bar was closed. The plasma tvs were off. it was a ghost town. How can you close the genuis bar before the store closes i never saw/heard about that.