Was in my local Apple Store yesterday and overheard a conversation between an employee and a customer.
A customer asked what a retina display is and if it's HD, she was holding an rMini at the time.
The response she received was "No retina display doesn't mean HD, and this iPad isn't HD quality. Retina display means no matter how far you zoom in on text or images, it will never blur".
Obviously it's no my places to interrupt, but seriously? How do these people work at Apple if they don't even know basics?
Well, although I think he/she didn't give the best answer I would stay away from judging the employees. Reason? Well I worked for Apple before and you have no idea how far you need to go in order for the average customers to understand the tech stuff. Sometimes you have to go so basic and the customer still says that he/she doesn't get it so you then try to find an answer that might give them some clue.
You get customer that asks you what is the "file system" on her mac and how does it work. First you ask her few questions and then you realise she has no background so explaining it normally doesn't work. So, I tried this:
Imagine a big wardrobe in your room that stores a lot of things inside - that is your "hard drive"
So, when you open that wardrobe, you will see 4 big draws (those are your main folders - The first one is for your documents the second for your pics etc.
Now, when you open the draw for your documents you might then have those documents sorted in different categories like documents "for the bank", "the house", "work" etc. etc. and you can organise things as much as you like.
All that was explained very slowly and visually on her computer and she was in charge of it each step. 1) wardrobe = hdd, 2) 4xdraws = folders 3) categorised documents = more folders related to documents 4) individual papers = files
She still didn't understand it and so I went to try different thing until she would eventually get a VERY "rough" idea that would start to give her some light into that topic but I realised she would need way more lessons to get it but eventually I think she did.
Now, its so hard to judge when you hear someone saying something quite "incorrect" but sometimes there might be a background to the information or reason to why its said the way it is.
Nevertheless, I've heard some of my colleagues saying bad stuff either and I corrected them. We can't know everything and its often the new employees that are still learning that might say more incorrect stuff but can you blame them? Apple doesn't pay that much so you can't always expect excellence.
